CTHCA Quality, Compliance & Patient Experience Coordinator - (BV49216)

Confederated Tribes Of The Colville Reservation; Keller (WA); On-site; USD 58,000 - 72,000; Full time

Job summary

The Confederated Tribes Of The Colville Reservation's Colville Tribe Health Care Authority seeks a Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance initiatives at the San Poil Treatment Center.

This on-site role collaborates with leadership, clinical staff, and support departments to ensure safety, rights, and high-quality care.

Qualifications

• Bachelor’s Degree required or four years of progressively responsible healthcare quality-related experience
• Experience with policy and procedures development
• Ability to analyze data and identify trends requiring corrective action
• Strong organizational, problem-solving, and communication skills
• Demonstrated understanding of tribal sovereignty and culturally responsive healthcare services
• Experience with electronic health records and quality reporting systems
• HIPAA certificate within 90 days of employment

Responsibilities

• Coordinate patient complaints, grievances, and patient satisfaction activities.
• Ensure compliance with Washington Administrative Code (WAC) and ASAM standards, tribal policies, funding requirements, and quality improvement goals.
• Represent SPTC on organization-wide Quality Improvement and Compliance Committees.
• Collaborate with leadership, clinical staff, and support departments to maintain patient rights and quality standards.
• Maintain regulatory readiness and liaison between facility operations and authority-wide quality initiatives.

Skills

Policy and procedures development

Data analysis and trend identification

Organizational, problem-solving, and沟通

Education

Bachelor’s Degree in health-related field

Tools

Electronic Health Records

Quality reporting systems

Job description

Job Details

• Job location: Keller - WA
• Salary range: $42.42 - $51.66 hourly
• Closing date: 9/27/2026

POSITION

Quality, Compliance & Patient Experience Coordinator

SUMMARY

The Colville Tribal Health Care Authority is seeking a highly skilled and culturally competent Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities at the San Poil Treatment Center (SPTC). This position serves as the primary patient advocate for SPTC and is responsible for coordinating patient complaints, grievances, patient satisfaction activities, quality improvement initiatives, policy compliance monitoring, and regulatory readiness efforts.

The Coordinator serves as the on-site quality and compliance representatives for SPTC and works collaboratively with leadership, clinical staff, and support departments to ensure compliance with Washington Administrative Code (WAC) requirements, ASAM standards, Tribal policies, funding requirements, and organizational quality improvement goals. The position will represent SPTC on organization-wide Quality Improvement and Compliance Committees and serve as a liaison between facility operations and healthcare authority-wide quality initiatives.

The Coordinator will perform their job duties in a professional manner while assuring that all patient rights, quality standards, and compliance requirements are maintained.

QUALIFICATIONS MINIMUM REQUIREMENTS

• Bachelor’s Degree in health-related field (i.e., Healthcare Administration, Public Health, Behavioral Health, Social Services, Nursing, Business Administration or related field preferred) required. OR; Four (4) years of progressively responsible experience in healthcare quality improvement, patient advocacy, compliance, behavioral health administration, healthcare operations, or related field
• Experience with policy and procedures development
• Ability to analyze data and identify trends requiring corrective action
• Strong organizational, problem-solving, and communication skills
• Demonstrated understanding of tribal sovereignty, governance structures, and culturally responsive healthcare services
• Experience with electronic health records, quality reporting systems, and Microsoft Office applications
• HIPAA Certificate within initial 90 days of employment
• Must possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance
• May be subject to pre-employment background clearances; if applicable, these clearances must be maintained throughout employment
• Due to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing
• Position may also be subject to reasonable suspicion and post-accident drug testing

EEO/DEI

TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.

CONTACT

INFORMATION: Brenda VanSlyke, Human Resources Generalist, Colville Tribe Health Care Authority, [phone], [e-mail]