CTHCA Quality, Compliance & Patient Experience Coordinator - (BV49216)

Confederated Tribes of the Colville Reservation; Washington; On-site; USD 121,551,000 - 148,027,000; Full time

Job summary

The Confederated Tribes of the Colville Reservation seeks a Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities at the San Poil Treatment Center (SPTC).

This on-site role coordinates patient complaints and satisfaction initiatives and ensures compliance with WA Administrative Code and ASAM standards, tribal policies, and funding requirements.

Qualifications

• Bachelor’s degree in a health-related field or 4 years in healthcare quality improvement, patient advocacy, or related field.
• Experience with policy and procedures development and performing data analysis to identify trends.

Responsibilities

• Coordinate patient complaints, grievances, and patient satisfaction activities.
• Monitor and support policy compliance and regulatory readiness.
• Represent SPTC on organization-wide Quality Improvement and Compliance Committees.
• Collaborate with leadership, clinical staff, and support departments to ensure compliance with WA COD/WAC, ASAM standards, and tribal policies.

Skills

Quality improvement

Patient advocacy

Data analysis

Regulatory compliance

Communication skills

Microsoft Office

Education

Bachelor’s degree

Tools

EHR systems

Quality reporting systems

Job description

CLOSING DATE: 9/27/2026POSITION: Quality, Compliance & Patient Experience CoordinatorSALARY: $42.42 - $51.66/hr DOEREPORTS TO: Chief Executive OfficerLOCATION: San Poil Treatment Center - Keller, WASUMMARY:The Colville Tribal Health Care Authority is seeking a highly skilled and culturally competent Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities at the San Poil Treatment Center (SPTC). This position serves as the primary patient advocate for SPTC and is responsible for coordinating patient complaints, grievances, patient satisfaction activities, quality improvement initiatives, policy compliance monitoring, and regulatory readiness efforts.The Coordinator serves as the on-site quality and compliance representatives for SPTC and works collaboratively with leadership, clinical staff, and support departments to ensure compliance with Washington Administrative Code (WAC) requirements, ASAM standards, Tribal policies, funding requirements, and organizational quality improvement goals. The position will represent SPTC on organization-wide Quality Improvement and Compliance Committees and serve as a liaison between facility operations and healthcare authority-wide quality initiatives.The Coordinator will perform their job duties in a professional manner while assuring that all patient rights, quality standards, and compliance requirements are maintained.MINIMUM REQUIREMENTS:Bachelor’s Degree in health-related field (i.e., Healthcare Administration, Public Health, Behavioral Health, Social Services, Nursing, Business Administration or related field preferred) required. OR;Four (4) years of progressively responsible experience in healthcare quality improvement, patient advocacy, compliance, behavioral health administration, healthcare operations, or related fieldExperience with policy and procedures developmentAbility to analyze data and identify trends requiring corrective actionStrong organizational, problem-solving, and communication skillsDemonstrated understanding of tribal sovereignty, governance structures, and culturally responsive healthcare servicesExperience with electronic health records, quality reporting systems, and Microsoft Office applicationsHIPAA Certificate within initial 90 days of employmentNote: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.If required of this position, you must possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance. In addition, this position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment.INFORMATION: Brenda VanSlyke, Human Resources Generalist, Colville Tribe Health Care Authority, [phone], [e-mail]