Patient Experience & Quality Compliance Coordinator

Confederated Tribes of the Colville Reservation; Washington; On-site; USD 121,551,000 - 148,027,000; Full time

Job summary

The Confederated Tribes of the Colville Reservation seeks a Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities at the San Poil Treatment Center (SPTC).

This on-site role coordinates patient complaints and satisfaction initiatives and ensures compliance with WA Administrative Code and ASAM standards, tribal policies, and funding requirements.

Qualifications

• Bachelor’s degree in a health-related field or 4 years in healthcare quality improvement, patient advocacy, or related field.
• Experience with policy and procedures development and performing data analysis to identify trends.

Responsibilities

• Coordinate patient complaints, grievances, and patient satisfaction activities.
• Monitor and support policy compliance and regulatory readiness.
• Represent SPTC on organization-wide Quality Improvement and Compliance Committees.
• Collaborate with leadership, clinical staff, and support departments to ensure compliance with WA COD/WAC, ASAM standards, and tribal policies.

Skills

Quality improvement

Patient advocacy

Data analysis

Regulatory compliance

Communication skills

Microsoft Office

Education

Bachelor’s degree

Tools

EHR systems

Quality reporting systems

Job description

The Confederated Tribes of the Colville Reservation seeks a Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities at the San Poil Treatment Center (SPTC).

This on-site role coordinates patient complaints and satisfaction initiatives and ensures compliance with WA Administrative Code and ASAM standards, tribal policies, and funding requirements.