CTHCA Omak Medical Receptionist (TM48980)

Confederated Tribes of the Colville Reservation; Washington; On-site; USD 28,000 - 34,000; Full time

Job summary

Colville Tribal Healthcare Authority is seeking a Medical Receptionist at the Omak location to provide friendly, patient-centered service at the front desk and support daily operations.

The role involves patient registration, benefits verification, scheduling, and accurate data entry into EHR/RPMS while ensuring confidentiality and HIPAA compliance.

Qualifications

• First point of contact for patients; maintain a patient-focused environment.
• Ensure compliance with HIPAA, privacy, and organizational policies.
• Excellent communication with patients and team members in English.

Responsibilities

• Handle patient registration and benefits verification with vision plans.
• Schedule appointments and document issues; manage reminders.
• Enter data into EHR and RPMS accurately and securely.
• Maintain accurate patient demographics and insurance eligibility.
• Answer patient questions and resolve concerns professionally.
• Protect confidentiality and adhere to data protection laws.
• Perform related duties as assigned.

Skills

Communication skills

MS Office proficiency

EHR/RPMS data entry

Telephone etiquette

English proficiency

Education

High School Diploma or GED

Medical/Office administration certificate

Tools

RPMS

EHR

Job description

Job DetailsJob Location: Omak - WASalary Range: $20.55 - $25.03 HourlyClosing Date: September 14, 2026

Position: Medical Receptionist

Salary: $20.55 - $25.03/hourly

Reports To: Medical Director

Location: Omak, WA

Qualifications

SUMMARY: The Medical Receptionist for the Colville Tribal Healthcare Authority is the first point of contact for patients at their assigned location. The incumbent will be responsible for ensuring a smooth, positive and patient focused environment. The Medical Receptionist will perform their job duties in a professional manner while assuring that all the needs of the patients are met with a pleasant demeanor.

ESSENTIAL FUNCTIONS

• Handles all administrative functions for the medical operations including: patient registration, communication with vision plans for determining benefits and payment processing.
• Schedules, monitoring appointments, missed appointments, and documenting issues
• Assists with the identification of “high risk” patients and include them in the patient registry(s)
• Enters data in the Electronic Health Record (EHR) and Resource and Patient Management System (RPMS)
• Responsible for accurate patient demographics, insurance eligibility and verification related to patient accounts
• Assist with patient questions and/or complaints for resolution of concerns
• Complies and ensures compliance with applicable legislation, funding and organizational requirements, policies and procedures
• Ensure confidential handling of sensitive team member information in line with data protection policies and laws
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• High School Diploma, GED, or equivalent is required
• Certificate in office administration, medical administration or related field and 2 (two) years of work experience in an office environment. Other combinations of higher education and extended experience may substitute for the degree when it demonstrates the ability to fulfill the requirements of the position
• HIPAA and Privacy training within 90 days of employment
• Blood borne pathogen training annually
• CPR/First Aid within initial 90 (ninety) days of hire
• Ability to understand, speak, communicate and read the English language
• Ability to utilize RPMS and EHR proficiently
• Requires ability to utilize a multi-line telephone with good telephone etiquette
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Ability to handle sensitive information with discretion and maintain confidentiality
• Well-developed human relation skills to convey technical concepts to others and to give instructions
• Ability to communicate technical information and to interact with a wide variety of groups and individuals inside and outside the organization
• Ability to plan, organize, and prioritize work processes in a high-volume environment in order to meet schedules and timelines
• Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language
• Ability to take initiative and be proactive in the duties of the position in order to meet mandated deadlines and to comply with goals and objectives
• Valid Washington State Driver’s License is required and be insurable

PHYSICAL REQUIREMENTS

• Ability to sit for long periods of time
• Manual and finger dexterity to complete duties
• Ability to frequently bend, stoop, and reach
• Ability to push and pull frequently
• Ability to comprehend complex issues
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior
• Speech and hearing ability to project voice to small and large audiences, carry on telephone conversations, hear and grasp verbal communications and equipment prompts
• Ability to drive in adverse weather conditions

Note: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.

TRIBALMEMBERANDINDIANPREFERENCEWILLAPPLY;PREFERENCEWILLALSOBEGIVENTOHONORABLYDISCHARGEDVETERANSWHOAREMINIMALLYQUALIFIED.

If required of this position, you must possess and maintain avalid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance. In addition, this position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment.

INFORMATION: Terri Mail, HR Generalist, Colville Tribal Health Care Authority, Human Resources Office, P.O. Box 150, Nespelem, WA 99155, [phone]. [e-mail]