Customer Service Representative

4over; Columbus (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

4over in Columbus, OH is seeking a Customer Service Representative to serve as the primary contact for sales reps, customers, managers and production teams. The role requires handling inquiries by phone and email, monitoring jobs, and coordinating proofs."

The CSR will attend daily production meetings, assist with delivery date problems, and maintain accurate customer records while supporting cross-functional communication across departments.

Qualifications

• Experience in customer-facing roles within a printing/graphic arts environment.
• Strong written and verbal communication skills.
• Proficient with standard office software and equipment.

Responsibilities

• Respond to customer needs and questions by phone and emails promptly.
• Monitor all current jobs in the plant for sales reps and customers.
• Attend daily production meetings.
• Coordinate with production to resolve delivery date issues for customers.
• Address customer complaints and resolve problems quickly.
• Prepare proofs and send them to customers for OKs.
• Maintain accurate records of customer contact details and preferences.
• Support in scheduling proofs and coordinating with Hopkins’ departments.

Skills

Customer service

Communication

Microsoft Office

Education

Printing and graphic arts knowledge

Excellent written and oral communication

Computer and office equipment skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full Time INDIRECT Columbus, OH, US

3 days ago Requisition ID: 2853

Salary Range: $20.00 To $23.00 Annually

SUMMARY:

A CSR is the primary point of contact for sales representatives, customers, managers and production communication who at all times represents our company in a professional and positive manner.

DUTIES AND RESPONSIBILITES

• In a state of readiness to respond to customer needs and questions – phone is always with the CSR and emails are answered in a timely manner
• Monitor all current jobs in the plant for your sales reps and customers.
• Attend daily production meeting.
• Be proactive with delivery date problems working with production to best help the customer.
• Be proactive with customer complaints working to resolve the problem quickly.
• Package and send out proofs.
• Answer project questions for sales or production.
• Assist with communication between production and customers.
• Work with clients when sales reps are not in the office.
• Write up and Process Mailing Tickets
• Write up and process some print tickets
• Package and schedule proofs for customer OKs and then follow up on their return.
• Review samples before they are sent to the customer.
• Maintain good records of customer contact information – name, phone, email, preferences.
• Assist in developing and maintaining schedules according to customer needs.
• Prepare purchase orders for needed outside services.
• Coordinate outside services with needed Hopkins’ departments.
• Maintain good working relationships with outside vendors.
• Help resolve any invoice dispute with outside vendors.
• Cross train within POD to provide excellent support to sales and customers while other CSRs are out of the office.
• Occasionally work different hours as requested in order to satisfy customer needs.
• Attend and contribute to daily huddle meetings.
• Troubleshoot problems on a routine basis.
• Perform general housekeeping duties in work areas.
• Maintain a safe work environment for self and other employees while performing job functions.
• Complete special projects as assigned.
• Ideally – a great CSR makes it easy for his/her sales rep to be out of the office getting new work for our company!

EDUCATION and/or EXPERIENCE:

• Specific knowledge of printing and graphic arts gained either through formal study or job experience.
• Excellent written and oral communication skills.
• Good computer and office equipment skills.

REQUIREMENTS:

• Must be able to cooperate with co-workers and supervisors.
• Ability to read and understand job tickets, proofs and all other job related paperwork in English.
• Must be organized and able to multi-task.
• Must have good decision making skills and a willingness to assume needed responsibility.
• Must keep confidential matters confidential.
• Must be dependable and have the ability to pre-plan.
• Must look for ways to save money for Hopkins Printing and for our customers.
• Must work according to our Hopkins Printing Mission Statement.
• Must be able to work in-person, in the plant, during scheduled work hours.