CSS Representative

Paycom; Fort Worth (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Shoppa’s Material Handling, a family-owned dealer, seeks a Customer Sales & Service Representative to grow parts, service and rental sales volume and expand the customer base in Texas. You will negotiate contracts, quote terms, and maintain CRM records to reflect ongoing customer activity.

The role emphasizes excellent customer service, strong communication, and teamwork within the sales group to meet annual goals and provide post-delivery support. A professional, proactive attitude is essential.

Qualifications

• Bachelor’s or associate degree required, or equivalent experience.
• 1–2 years’ sales experience required; 3–5 years in material handling preferred.
• Ability to manage vendor relationships, understand profit and loss concepts, and align with long-term company goals.
• Strong presentation and communication skills; detail oriented and deadline-driven.

Responsibilities

• Sell in assigned territory for parts, service, rental and allied products.
• Negotiate sales contracts directly with client/customer.
• Contact existing and prospective customers to demonstrate products and solicit orders.
• Generate quotes, estimates, and delivery terms; manage warranties and delivery dates.

Skills

Customer service

Communication

Team player

Attention to detail

Negotiation

Education

Bachelor’s or associate degree

Tools

Excel

Word

Outlook

PowerPoint

Job description

CSS RepresentativeFamily owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.JOB SUMMARY:The Customer Sales & Service Representative (CSS Rep) will be responsible for growing the parts, service and rental sales volume and expand the customer base by executing business plans, including targeting prospects, as well as exceeding annual goals. Solidify the customer relationship through partnering with them on aftermarket related services - service agreements, fleet analysis and training. This position is an important member of Shoppa’s Sales Team and requires excellent customer service, great attitude, and the ability to communicate with internal and external customers.ESSENTIAL FUNCTIONS:Sell in assigned territory- parts, service, rental and allied productsNegotiate sales contracts directly with client/customerContact existing and prospective customers to demonstrate products, services, and solicit ordersGenerate quotes, estimates, credit or contract terms, warranties, and delivery datesFollow up with clients after delivery of equipment to resolve any disputes and provide continuous supportAssist Accounts Receivable department with collections from customers with past due balancesReport weekly sales volumes and update CRM databaseAny other duties assigned by companyQUALIFICATIONS:Bachelor’s or associate degree required, or equivalent experience1 - 2 years’ experience in sales required; 3-5 years’ experience in material handling industry preferredAbility to consider all aspects of selling including vendor relationships, profit and loss concepts, and long and short-term goals of the companyGreat interpersonal skills and a team player mentalityStrong communication and presentation skillsAble to meet deadlines and highly detail orientedAdvanced knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPointQUALIFICATIONS:Bachelor’s or associate degree required, or equivalent experience1 - 2 years’ experience in sales required; 3-5 years’ experience in material handling industry preferredAbility to consider all aspects of selling including vendor relationships, profit and loss concepts, and long and short-term goals of the companyGreat interpersonal skills and a team player mentalityStrong communication and presentation skillsAble to meet deadlines and highly detail orientedAdvanced knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPointPHYSICAL DEMANDS AND WORKING CONDITIONS:The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.Physical Demands:Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees.Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”