CSRM Coordinator

Mcnaughton-mckay Electric Co; Suwanee (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

McNaughton-McKay Electric Co. is seeking a Returns Specialist to resolve questions about returned materials and manage related paperwork.

You will coordinate vendor returns from customer RMAs, process RGAs, and maintain open return and exchange reports, working with Inside/Outside Sales, Engineering, and CSRM teams. The role requires at least two years in a customer service setting, strong communication skills, and the ability to lift up to 40 pounds and operate a forklift.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience.
• Ability to work with minimal supervision and manage tasks.
• Strong written and verbal communication skills.
• Proficient with MS Excel and Word.

Responsibilities

• Handle return material questions and process related paperwork.
• Coordinate vendor returns from customer RMAs and negotiate non-standard RGA terms.
• Issue and track Returned Materials Forms, RGAs, repair POs, and debit memos.
• Interface with multiple departments, vendors, and customers to resolve returns and credits.
• Maintain open return/tracking reports and back up CSRM Processor as needed.
• Operate forklift and handle items up to 40 pounds; assist stocking and loading.
• Create and revise procedures and ensure safety compliance.

Skills

Interpersonal communication

Problem solving

MS Office

Independent work

Prioritization

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

General Summary:Resolves questions/problems arising internally or with the customer regarding returned materials and processes the related paperwork. Coordinates vendor returns resulting from customer RMAs. Maintains open OERM, PORM, and Exchange reports.Key Responsibilities:Interfaces with the Vendor, Inside Sales, Outside Sales, Engineering, CSRM Processor, and customer to determine the disposition of defective / returned materials.Processes all paperwork regarding returns / repairs including: Returned Materials Form, Return Goods Authorization (RGA) forms, repair purchase orders, and vendor debit memos.Negotiates with vendors for return authorizations on non-standard products.Assists various departments in resolving questions/issues related to customer returns and affected inventory.Apply terms and conditions of McNaughton McKay Return Guidelines and manufacturer’s return/replacement policies to all customer returned product.Interfaces with multiple departments, vendors, and customers to resolve questions / problems regarding returns, replacements, repairs and credits.Manages pro-active tools to track open customer returns, vendor returns, and exchanges.Backs up CSRM Processor during vacations, absences, or other extended leaves.Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products. Typically bends, stoops and/or crouches on a regular basis from various heights to stock.Operates forklift: proper training and certification required. May also use material handling equipment (including pallet jack, dollies, and hand cart).Creates, implements and revises work procedures and instructions.Understands and supports the implementation and process of TWL.Cleans and maintains work area to ensure compliance to safety regulations.Follows all safety policies and procedures and completes the provided training.Knowledge/Skills/Abilities:High school diploma or equivalent required.At least two years of experience in a customer service role, interacting directly with both internal and external customers.Ability to work with minimal supervision: organizing, prioritizing and completing tasks at own initiative.Excellent interpersonal communication skills, both written and oral.Problem solving skills.Proficient PC skills with knowledge of MS Office Products such as Excel and Word; including the ability to demonstrate typing or keyboard proficiency.