RMA ASSISTANT

Mid America Point of Sale; Hutchinson (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Mid America Point of Sale is seeking an RMA Assistant to support the Service department with ticket processing, returns to manufacturers, and accurate record-keeping. You will ensure clean documentation, maintain inventory accuracy, and reconcile data across sheets and the database.

The role requires attention to detail, strong organizational skills, and proficiency in Windows and Microsoft Office. Teamwork and the ability to work independently are essential.

Qualifications

• High School Diploma or GED required.
• Strong data entry skills using company software.
• Excellent verbal and written communication skills.
• Attention to detail and organizational skills.

Responsibilities

• Daily processing of service tickets and returns.
• Initiate and track returns of defective equipment to manufacturers.
• Document all paperwork/data entry for related transactions.
• Record and update database for service records and inventory.

Skills

Data entry

Attention to detail

Organization

Verbal & written communication

Teamwork

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office

Windows

Proprietary software

Job description

RMA AssistantDepartment: RMA (Return Merchandise Authorization)Reports to: Manager of ServiceThe RMA Assistant is responsible for processing service tickets and maintaining all service records, tracking defective equipment to manufacturers, and maintaining an accurate inventory count within the department.Responsibilities:Daily processing of service ticketsInitiate and track returns of defective equipment to manufacturers.Documentation of all paperwork/data entry for all related transactionsRecord and update database for all service recordsMatch service call sheet to repaired equipment for billingMaintain accurate inventory count within the departmentReconciliation between transfer sheets, database, and physical equipmentOther duties as assigned by managementWork EnvironmentOffice-based position with regular interaction across purchasing, service, and warehouse departments.Primarily sedentary, with approximately 70% of job duties performed at a computer workstation.Ability to lift 25 pounds regularlyFast-paced and deadline-driven environment requiring accuracy and focus.Occasional extended hours may be necessary during month-end close or audits.**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.Qualifications:Strong attention to detail and organizational skills, ensuring accuracy and efficiency.High School Diploma or GED EquivalentRequires strong data entry skills using the company’s proprietary softwareProficient understanding and application of Windows and Microsoft Office software products.Basic knowledge and understanding of computer, hardware/software termsExcellent verbal and written communication skills.Strong interpersonal skillsStrong customer relations and problem-solving skillsAbility to work well in a team environment and independently.Regular attendance is requiredWilling to help in any area assistance is needed