CSR Team Lead: Customer Service & Training

Frandsen Bank & Trust; Grand Forks (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

Frandsen Bank & Trust in Grand Forks, ND, is seeking a full-time CSR Supervisor to lead the Customer Service team at our local office. You will oversee daily operations, coach staff, and maintain high service standards to ensure customer satisfaction.

We value clear communication, attention to detail, and the ability to develop strong banking relationships. If you’re ready to guide a dedicated team and support our community, join Frandsen Bank & Trust and grow with us.

Qualifications

• Two years of teller experience required.
• Post-secondary degree in a related field preferred.
• Prior leadership experience preferred.
• Strong verbal and written communication skills.
• Ability to coach and provide feedback.
• Attention to detail.
• Proficiency in computers.

Responsibilities

• Responsible for initial and ongoing training, development, and coaching of the Customer Service team
• Create a high-performance environment by individually coaching each team member to develop skills and abilities aimed at achieving personal and team goals
• Enforce accuracy standards for all transactions to ensure customer confidence, creditability, and quality experience
• Proactively reach out to customers in-person and by phone to reinforce and deepen relationships
• Maintain a high degree of knowledge of banking products and services
• Consistently make customer introductions to banking partners to grow relationships

Skills

Teller experience

Post-secondary degree

Leadership experience

Verbal communication

Coaching & feedback

Attention to detail

Computer proficiency

Education

Post-secondary degree in a related field

Job description

Frandsen Bank & Trust in Grand Forks, ND, is seeking a full-time CSR Supervisor to lead the Customer Service team at our local office. You will oversee daily operations, coach staff, and maintain high service standards to ensure customer satisfaction.

We value clear communication, attention to detail, and the ability to develop strong banking relationships. If you’re ready to guide a dedicated team and support our community, join Frandsen Bank & Trust and grow with us.