CSR Supervisor

Frandsen Bank & Trust; Grand Forks (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

Frandsen Bank & Trust in Grand Forks, ND, is seeking a full-time CSR Supervisor to lead the Customer Service team at our local office. You will oversee daily operations, coach staff, and maintain high service standards to ensure customer satisfaction.

We value clear communication, attention to detail, and the ability to develop strong banking relationships. If you’re ready to guide a dedicated team and support our community, join Frandsen Bank & Trust and grow with us.

Qualifications

• Two years of teller experience required.
• Post-secondary degree in a related field preferred.
• Prior leadership experience preferred.
• Strong verbal and written communication skills.
• Ability to coach and provide feedback.
• Attention to detail.
• Proficiency in computers.

Responsibilities

• Responsible for initial and ongoing training, development, and coaching of the Customer Service team
• Create a high-performance environment by individually coaching each team member to develop skills and abilities aimed at achieving personal and team goals
• Enforce accuracy standards for all transactions to ensure customer confidence, creditability, and quality experience
• Proactively reach out to customers in-person and by phone to reinforce and deepen relationships
• Maintain a high degree of knowledge of banking products and services
• Consistently make customer introductions to banking partners to grow relationships

Skills

Teller experience

Post-secondary degree

Leadership experience

Verbal communication

Coaching & feedback

Attention to detail

Computer proficiency

Education

Post-secondary degree in a related field

Job description

Who are we?

Frandsen Bank & Trust is a growing, financially strong, family-owned community bank across nearly 40 communities in Minnesota, North Dakota, South Dakota, and Wisconsin. We provide full-service banking, treasury management, investment, and trust solutions. Since day one, our mission has centered on making decisions locally, empowering employees, and supporting our communities. This commitment to relationship-based service has earned us recognition as Best in Banks by our customers.

Why work here?

Leadership recognizes our people are the reason we succeed. That’s why developing and rewarding our employees is a longstanding part of our guiding principles, called the Frandsen Way. The impact is clear: Employees ranked Frandsen Bank & Trust a Top Workplace on the independent Star Tribune survey for nine consecutive years, and we currently hold the #2 spot in the large company category.

At Frandsen, you can expect stability and meaningful career opportunities across all our departments. Our collaborative culture means employees support one another and make it easy to get things done. Whether you’re experienced in banking or exploring a new career path, there’s a place for you. Join our team and build a career rooted in service, growth, and local impact.

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) Supervisor to work at our Grand Forks office. The CSR Supervisor is responsible for daily oversight, development, and performance of the team. A high level of professional communication, attention to detail, and technical skills are required to provide quality leadership and customer service.

Job Duties:

• Responsible for initial and ongoing training, development, and coaching of the Customer Service team
• Create a high-performance environment by individually coaching each team member to develop skills and abilities aimed at achieving personal and team goals
• Enforce accuracy standards for all transactions to ensure customer confidence, creditability, and quality experience
• Proactively reach out to customers in-person and by phone to reinforce and deepen relationships
• Maintain a high degree of knowledge of banking products and services
• Consistently make customer introductions to banking partners to grow relationships

Desired Skills:

• Two years of successful teller experience required
• Post-secondary degree in a related field is preferred
• Prior leadership experience preferred
• Strong verbal and written communication skills
• Ability to accept and provide strong coaching and feedback
• Attention to detail
• Proficiency in computers