Customer Service Representative

Frandsen Financial Corporation; New Ulm (MN); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Profit sharing

Ancillary benefits

Job summary

Frandsen Bank & Trust in New Ulm is hiring a full-time Customer Service Representative. You will support customers with professional communication, handle transactions accurately, and help build relationships with banking partners.

Qualifications include a high school diploma and cash handling experience; strong computer skills and clear written/verbal communication are valued. Benefits include health/dental/vision, 401(k), profit sharing, and more.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in computers and basic technology.
• Cash handling experience preferred.

Responsibilities

• Provide superior customer service in a team setting.
• Process customer transactions accurately and efficiently.
• Maintain precise cash handling and balancing.
• Introduce customers to banking partners to grow relationships.
• Diligently review transactions to prevent losses and fraud.

Skills

Strong verbal and written

Proficiency in computers

Cash handling experience

Education

High school diploma or equivalent

Job description

Frandsen Bank & Trust is a growing, financially strong, family-owned community bank across nearly 40 communities in Minnesota, North Dakota, South Dakota, and Wisconsin . We provide full-service banking, treasury management, investment, and trust solutions. Since day one, our mission has centered on making decisions locally, empowering employees, and supporting our communities. This commitment to relationship-based service has earned us recognition as Best in Banks by our customers.

Why work here?

Leadership recognizes our people are the reason we succeed. That's why developing and rewarding our employees is a longstanding part of our guiding principles, called the Frandsen Way. The impact is clear: Employees ranked Frandsen Bank & Trust a Top Workplace on the independent Star Tribune survey for nine consecutive years, and we currently hold the #2 spot in the large company category.

At Frandsen, you can expect stability and meaningful career opportunities across all our departments. Our collaborative culture means employees support one another and make it easy to get things done. Whether you're experienced in banking or exploring a new career path, there's a place for you. Join our team and build a career rooted in service, growth, and local impact.

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our New Ulm office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service.

Job Duties:

• Provide superior customer service by being professionally helpful, curious, and courageous
• Process customer transactions accurately and proficiently
• Maintain exceptional cash handling skills and accurate balancing
• Consistently make customer introductions to banking partners to grow relationships
• Diligently examine all transactions to prevent losses and deter fraudulent activity

Desired Skills:

• High school diploma or equivalent
• Cash handling experience preferred
• Strong verbal and written communication skills
• Proficiency in computers

Pay Range

$16.50-$19.50

Position Type

Full-time

We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.

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Applicants with disabilities may contact the company coordinators via telephone, fax, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the following: Frandsen Financial Corporation, Frandsen Bank & Trust, Frandsen Investment Services and Frandsen Wealth Management - Shannon Robideau [e-mail]

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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