CSR Supervisor

Pet Services of Washington, P.S.; Copiague (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation/sick days

Employee pet discounts

Job summary

Pet Services of Washington, P.S. in Copiague, NY seeks a Front Office Supervisor to manage day-to-day client service operations at the front desk and coordinate with hospital departments. You will train staff, enforce standards, and handle inquiries while supporting the hospital team.

The role requires supervisory experience in a veterinary setting, strong communication skills, and the ability to work flexible hours. Competitive benefits and a collaborative work environment are offered.

Qualifications

• 2 years of supervisory experience in customer service and/or veterinary field.
• Excellent knowledge of client service and communication center operations.
• Strong organizational and interpersonal skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Must be able to work flexible hours and days.
• Ability to lift up to 40 pounds.
• Intermediate to expert computer skills.
• Self-starter and team player.
• Strong client service background.

Responsibilities

• Oversee day-to-day front office operations and client service across departments.
• Direct on-the-job training and staff development.
• Advise staff on performance standards for client service.
• Assist Hospital Manager with daily operations.
• Resolve informal client complaints and report to hospital manager.
• Enforce policies, procedures, and front-office protocols.
• Identify workflow issues and propose improvements.
• Make departmental decisions with prudent judgment.
• Coach employees and participate in evaluations.
• Develop and maintain reporting tools and business queries.
• Communicate financial information to clients and doctors.
• Serve as liaison between front office and other department supervisors.

Skills

Client service

Communication

Supervisory

Interpersonal

Organizational

Computer skills

Team player

Self-starter

Veterinary experience

Flexible hours

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
• Direct on-the-job training to develop employee skill sets
• Advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
• Coach employees and direct reports
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
• Handle communication of financial information to clients and doctors
• Act as a liaison between front office and other department supervisors

QUALIFICATIONS:

• Excellent knowledge of client service and communication center operations
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Strong supervisory skills
• Self-starter and team player
• Strong client service background
• Ability to lift up to 40 pounds
• 2 years of supervisory experience in customer service and/or veterinary field
• Must be able to work flexible hours and days

Benefits:

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com.