Client Service Supervisor

Pet Services of Washington, P.S.; Warrensville Heights (OH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Tuition support and sponsorships

Free wellness subscriptions (Headspace

Referral bonuses

Paid parental leave

Job summary

VCA Great lakes Veterinary Specialists in Ohio is seeking a Client Service Supervisor to lead our front office and client service teams. You will supervise, coach, train, and develop staff, resolve client concerns, and help manage daily operations with a focus on high-quality customer service for both clients and patients.

The role requires supervisory experience, strong communication, and the ability to multitask in a fast-paced veterinary setting.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.
• The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.

Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Skills

Client service ops

Organizational skills

Client relations

Computer skills

Oral and written communication

Supervisory skills

Self-starter

Team player

Client service background

Lift up to 40 lbs

Supervisory experience (2y)

Vet field experience (2y)

Flexible schedule

Job description

Client Service Supervisor

We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.

Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.
• The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.

Job Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Why Join the VCA Great lakes Veterinary Specialists Family?

We are passionate about supporting our team and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a career veterinary medicine has to offer. We create and support an inclusive work environment where you can focus on your growth, your happiness, and the clients and patients you serve.

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsorships
• Free wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wages
• Medical, dental & vision insurance
• Life, long and short term disability insurance
• Paid parental leave, paid vacation, and sick time
• 401(k)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com