CSR-Part-time, Chatham Vital Records

Georgia Department of Public Health; Savannah (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Georgia Department of Public Health Coastal Health District is seeking a part-time, hourly vital records clerk to assist customers with birth and death certificate inquiries and to process related documents with accuracy.

The role requires a high school diploma or GED and 12 months of customer-service experience. Proficiency in computers (Microsoft Office) and basic data entry is preferred; familiarity with VitalChek and state procedures is a plus.

Qualifications

• High school diploma or GED required.
• 12 months of experience handling customer questions, complaints, or providing information.
• Able to work in a fast-paced environment and handle multiple tasks.
• Knowledge of Microsoft Office and basic data entry preferred.

Responsibilities

• Assist customers with inquiries regarding birth and death certificates and provide professional, courteous service.
• Process birth/death certificates, paternity acknowledgments, legitimations, and corrections per state rules.
• Register death certificates with accuracy and communicate with internal/external stakeholders.
• Submit tickets to SOVR to resolve record or system-related issues.
• Verify and process Certificate requests via Vital Chek; maintain confidentiality and comply with policies.

Skills

Customer service

Multi-tasking

Computer skills

Data entry

Education

High school diploma or GED

Tools

Gavers software

VitalChek

Microsoft Office

Job description

Who we are.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Performs a variety of customer service and clerical support functions in a vital records department. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

This is a part‑time hourly position and not eligible for benefits.

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Assist customers with inquiries regarding birth and death certificates while providing professional and courteous service. Process birth and death certificates, paternity acknowledgments, legitimations, and current year corrections in accordance with state regulations and procedures.

• Register death certificates with a high level of accuracy and attention to detail. Process funeral home requests and maintain effective communication with internal and external stakeholders. Submit tickets to SOVR when applicable to resolve record or system-related issues.
• Verify, review, and process certificate requests submitted through Vital Chek services. Authorize disposition permits as well as disinterment and reinterment permits in compliance with legal requirements. Process mail-in orders efficiently while ensuring accuracy and confidentiality of sensitive records. Maintain confidentiality and ensure compliance with vital records policies, procedures, and regulatory standards.

High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.

Preferred Qualifications

Able to work in a fast-paced environment and have strong computer skills including Microsoft Office and basic data entry. Knowledge of and previous experience with Gavers software preferred.

To learn more about the Coastal Health District visit - https://coastalhealthdistrict.org

Applicants chosen for employment will be subject to the following

• Criminal Background Check/Fingerprinting
• Reference Checks & Immunizations Required
• May be subject to pre-employment drug screen

Coastal Health District is an Equal Opportunity Employer

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.