CSR-Part-time, Chatham Vital Records

Georgia Department of Public Health (GA); Savannah (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

The Coastal Health District within the Georgia Department of Public Health is hiring for a part-time clerical customer service role in Savannah. You will assist with vital records inquiries, process birth and death certificates, and handle requests with accuracy and discretion.

Qualifications include a high school diploma or GED and at least 12 months of customer service experience; proficiency with Microsoft Office and basic data entry skills are preferred.

Qualifications

• High school diploma or GED required with 1 year of customer service experience.
• Ability to multitask in a fast-paced environment and use basic computer applications.
• Strong attention to detail and data entry accuracy.

Responsibilities

• Assist customers with inquiries regarding vital records and provide courteous service.
• Process birth/death certificates, paternity acknowledgments, and corrections per regulations.
• Register certificates with accuracy and confidentiality; handle mail-in orders and requests.
• Submit tickets for system issues and maintain communication with stakeholders.
• Maintain confidentiality and comply with vital records policies and standards.

Skills

Customer service

Data entry

Computer proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Gavers software

Job description

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Who we are.

We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Performs a variety of customer service and clerical support functions in a vital records department. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

This is a part-time hourly position and not eligible for benefits.

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

• Assist customers with inquiries regarding birth and death certificates while providing professional and courteous service.
• Process birth and death certificates, paternity acknowledgments, legitimations, and current year corrections in accordance with state regulations and procedures.
• Register death certificates with a high level of accuracy and attention to detail.
• Process funeral home requests and maintain effective communication with internal and external stakeholders.
• Submit tickets to SOVR when applicable to resolve record or system-related issues.
• Verify, review, and process certificate requests submitted through Vital Chek services.
• Authorize disposition permits as well as disinterment and reinterment permits in compliance with legal requirements.
• Process mail-in orders efficiently while ensuring accuracy and confidentiality of sensitive records.
• Maintain confidentiality and ensure compliance with vital records policies, procedures, and regulatory standards.

High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.

Preferred Qualifications:

Able to work in a fast-paced environment and have strong computer skills including Microsoft Office and basic data entry. Knowledge of and previous experience with Gavers software preferred.

To learn more about the Coastal Health District visit - https://coastalhealthdistrict.org

Applicants chosen for employment will be subject to the following

• Criminal Background Check/Fingerprinting
• Reference Checks & Immunizations Required
• * May be subject to pre-employment drug screen
• *Coastal Health District is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.