Accounts Receivable Analyst

Docomo Pacific; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

DOCOMO PACIFIC in Kentucky is seeking an Accounts Receivable Analyst to manage customer accounts, support collections efforts, and ensure timely processing of receivables. You will maintain accurate records, monitor overdue accounts, and collaborate with internal teams to resolve billing issues.

The role requires attention to detail, effective communication, and the ability to balance customer service with financial accountability.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training, or an equivalent combination.
• Ability to interpret procedures, follow guidelines, and resolve issues efficiently.
• Strong interpersonal skills with the ability to work with diverse customers and teams.

Responsibilities

• Contact customers via phone, email, or mail regarding delinquent accounts to secure payment.
• Arrange payment plans or repayment schedules based on customer financial situations.
• Review accounts and advise customers on actions needed to resolve outstanding balances.
• Investigate and resolve billing discrepancies and customer account issues.
• Maintain accurate records of collection efforts and customer financial status.
• Monitor overdue accounts using internal systems and tools.

Skills

Communication

Analytical

Problem solving

Attention to detail

Time management

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Join Our Team as an Accounts Receivable Analyst!

At DOCOMO PACIFIC, we’re passionate about connecting people to what matters most. We believe in delivering exceptional customer experiences, investing in our associates, and creating value for our communities. Guided by our core values of excellence, respect, trust, communication, and family, we work together with the spirit of Ina’fa’maolek—for the greater good of our island communities.

As an Accounts Receivable Analyst, you’ll play a key role in maintaining the financial health of our organization by managing customer accounts, supporting collections efforts, and ensuring accurate and timely processing of receivables. Your work helps drive operational efficiency while delivering a professional and respectful customer experience.

What You’ll Do

• Contact customers via phone, email, or mail regarding delinquent accounts to secure payment.


• Arrange payment plans or repayment schedules based on customer financial situations.


• Review accounts and advise customers on actions needed to resolve outstanding balances.


• Investigate and resolve billing discrepancies and customer account issues.


• Maintain accurate records of collection efforts and customer financial status.


• Monitor overdue accounts using internal systems and tools.


• Process write-offs for uncollectible balances in accordance with company procedures.


• Respond to customer inquiries related to billing and account concerns.


• Collaborate with internal teams to ensure timely resolution of account issues.


• Maintain strict confidentiality of customer and company information.


• Perform clerical duties such as filing, correspondence, and reporting.


• Demonstrate professionalism and strong attention to detail in all interactions.


• Support departmental goals and complete additional duties as assigned.

Who We Are Looking For

We’re looking for detail-oriented, analytical individuals who are confident communicators and skilled problem-solvers. If you can balance customer service with financial accountability and remain calm under pressure, this role is for you.

What You Bring

• Strong customer-service mindset with professionalism and empathy.


• Excellent written and verbal communication skills.


• Ability to multitask and manage competing priorities.


• Strong attention to detail and organizational skills.


• Sound judgment and decision-making abilities.


• Ability to work independently and collaboratively in a team environment.


• Basic computer proficiency, including Microsoft Word and Excel.


• Ability to maintain confidentiality and handle sensitive information.

Qualifications

• High school diploma or GED required.


• At least one (1) year of related experience or training, or an equivalent combination of education and experience.


• Ability to interpret procedures, follow guidelines, and resolve issues efficiently.


• Strong interpersonal skills with the ability to work with diverse customers and teams.


• Commitment to company policies, safety, and security standards.

Key Skills & Strengths

• Active listening and effective communication


• Critical thinking and problem solving


• Negotiation and persuasion


• Time management and organization


• Adaptability and resilience under pressure


• Team collaboration with initiative and accountability

Work Schedule

This is a full-time position requiring flexibility based on department and company needs. Schedule adjustments may be necessary to support business operations.

Physical Demands

The role requires regular use of hands and arms, along with standing, walking, sitting, talking, and hearing. Occasional activities may include bending, kneeling, crouching, or lifting up to 25 pounds regularly and up to 50 pounds occasionally. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Why You’ll Love It Here

When you join our team, you become part of something bigger helping connect our island communities and driving positive change for the future.

• Career Growth: We invest in your development and advancement.


• Community Impact: Your work supports our island communities.


• Team Culture: We operate with the spirit of Ina’fa’maolek—supporting one another.


• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.


• Pride & Purpose: Be part of a trusted telecom provider delivering “Tomorrow’s Islands, Today.”

Let’s make connection more than a service—let’s make it our purpose.

At DOCOMO PACIFIC, we celebrate what makes each of us unique.We’reproud to be an Equal Opportunity Employer,committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, whereveryou'refrom,we’regladyou’reconsidering joining our team.