CSR- In office Sales Representative

Fred Loya Insurance Agency; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in Columbus, GA is seeking a Customer Service Representative to sell new auto policies, renewals, and service existing accounts. You will assist customers, process payments, and support marketing efforts for new business.

The role requires strong communication, basic computer skills, and the ability to pass state licensing requirements. A bilingual (English/Spanish) background is a plus, with a full-time schedule in a busy office environment.

Qualifications

• Customer service experience required or helpful.
• Strong communication skills essential.
• Must pass state licensing requirements.

Responsibilities

• Sell new auto insurance policies and renewals.
• Provide professional, courteous service to customers.
• Answer questions about customer policies.
• Accept payments and process transactions.
• Identify customer needs and quote options.
• Follow up on quotes, renewals and cancellations.
• Market for new business opportunities as needed.
• Maintain a neat and clean work area.

Skills

Customer service

Communication skills

Bilingual helpful

Licensing requirements

Education

High School Diploma

Experience helpful

Job description

Brief Description

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Brief Description

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Requirements

• Computer literate desired from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education/Training/Experience

• High School Diploma
• Previous customer service experience is helpful

Essential Duties and Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned