CSR- In office Sales Representative

Fred Loya Insurance Agency; Cleveland (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading insurance agency is seeking a Customer Service Representative to join their team in Cleveland. The role involves selling and servicing auto insurance policies while providing exceptional customer care. Ideal candidates should possess strong communication skills and a high school diploma, with the ability to effectively manage customer inquiries and contribute to marketing efforts.

Qualifications

• Computer literate from basic to intermediate skills.
• Bilingual English/Spanish is a plus.
• Must pass state licensing requirements.

Responsibilities

• Sell new auto insurance policies and service existing ones.
• Provide courteous service to customers and answer policy questions.
• Assist with marketing initiatives for new business.

Skills

Computer literacy

Bilingual (English/Spanish)

Excellent communication skills

Customer service experience

Education

High School Diploma

Job description

Join to apply for the CSR - In office Sales Representative role at Fred Loya Insurance Agency.

Brief Description: Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Requirements:

• Computer literate desired from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Excellent communication skills, assertiveness, and ability to provide a first-rate customer experience
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education/Training/Experience:

• High School Diploma
• Previous customer service experience is helpful

Essential Duties and Responsibilities:

• Sales
• Provide professional, courteous service to customers
• Answer questions regarding customer policies
• Accept payments and process transactions
• Identify customer needs regarding their policies
• Follow up on quotes, renewals, cancellations
• Assist with marketing initiatives for new business
• Maintain a clean work area
• Vehicle inspections and taking vehicle pictures (bending, squatting required)
• Bank deposits
• Full-time position
• Other duties as assigned

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance

This job is active and accepting applications.