CSR-Family Practice-Maryvale

MOUNTAIN PARK HEALTH CENTER; Phoenix (AZ); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Mountain Park Health Center in Phoenix, AZ is seeking a Customer Service Representative to support patients in a clinical environment, manage scheduling, and handle payments. You will maintain patient demographics, verify insurance, and provide courteous phone support.

This role requires dependable attendance and the ability to perform cashiering duties and process payments. It is a non-exempt, full-time position located on site at 6601 W Thomas Rd, Phoenix.

Qualifications

• High school diploma or GED required.
• 1 year of service-oriented experience preferred.
• Strong communication and cashiering skills highly desirable.

Responsibilities

• Update patient demographics and verify insurance information per visit.
• Collect payments and provide receipts; balance cash drawers.
• Perform cashiering tasks including closing daily batch and placing funds in the safe.
• Collect signatures and note privacy policy and release of information in the system.
• Schedule appointments and communicate future details to patients.
• Obtain medical records for same-day appointments.
• Provide phone support, answer questions, direct to the correct department, and document calls in the CRM.
• Maintain regular and predictable attendance.
• Perform other duties as required.

Skills

Customer service

Phone support

Scheduling

Cash handling

Education

High school diploma or GED

Job description

• Location 6601 W Thomas Road,Phoenix, AZ, 85033,United States
• Job Category Customer Service
• Employee Type Non-Exempt

Contact information

• Email [e-mail]

Description

This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.

Essential Functions

• Updates patient demographics and verifies insurance information per visit.
• Collects payments and provides receipts.
• Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
• Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
• Schedules appointments and provides patients with future appointment details.
• Obtains medical records for same day appointments.
• Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department.
• Maintains regular and predictable attendance.
• Performs Other duties as required.

Position Qualifications

Minimum Qualifications

• High school diploma or general education degree (GED)

Preferred Qualifications

• At least one (1) year of previous service-oriented experience