CSR/Dispatcher I

Pacific Coast Building Products, Inc.; Redmond (OR); Vor Ort; USD 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive Wages

Family Owned/Oriented

Holiday Pay

401K and Profit Sharing

On-the-Job Training

Vacation Pay

Employee Discounts & more

Zusammenfassung

Basalite Building Products, LLC is seeking a capable dispatcher and customer service associate. Under the Office Manager, you will dispatch delivery trucks to customers’ job sites, ensure load accuracy, and communicate delivery details.

You will process orders, invoices, and credits in SAP, handle AR requests, and assist sales teams with customer requests. The role also involves assisting with marketing materials, maintaining pricing and inventory data, and supporting safety and attendance

Qualifikationen

• High school education or equivalent required; some college courses a plus.
• Two years’ customer service experience preferred; experience in concrete block or sack industry a plus.
• SAP experience preferred.
• Truck Dispatching experience preferred.
• Strong organizational skills in a dynamic environment.
• Good reading, writing and mathematical skills.
• Strong communication, teamwork, decision-making and interpersonal skills.

Aufgaben

• Dispatches delivery trucks to customers’ job sites in a timely manner.
• Coordinate with drivers to ensure accurate and on-time deliveries.
• Communicate delivery day/time with customers and proactively set up delivery dates.
• Maintain daily delivery log and handle customer calls professionally.
• Process sales orders, change orders, and SAP setup data.
• Enter orders in SAP and distribute to departments.
• Issue invoices and credits per Basalite policies.
• Assist sales teams with customer requests and marketing materials.

Kenntnisse

Customer service

Communication

Teamwork

Decision making

Interpersonal skills

Ausbildung

High School Diploma or equivalent

Some college courses

Tools

SAP

Truck Dispatching software

Jobbeschreibung

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

Are you looking for a company where you can start to grow your CAREER? Where you can have a sense of job security and an opportunity for internal advancement and career development with amazing retirement options?

Basalite BuildingProducts, LLCis the place for you!

Salary Range:$22.00 - $24.00 hourly, DOE and Qualifications.

Here are some of the perks Basalite Employees enjoy:

• Competitive Wages
• Family Owned/Oriented
• Holiday Pay
• 401K and Profit Sharing
• On-the-Job Training
• Vacation Pay (Up to 80 hrs. the first year!)
• Employee Discounts & more

WHAT THIS ROLE LOOKS LIKE: Under the supervision of the Office Manager, this position provides dispatching delivery trucks to customer jobsites, ensure load accuracy, delivery communication with customers, customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, dispatches customer pickups, and provides marketing assistance for the location sales teams. This position is required to provide sales assistance for walk-in Commercial and Retail customers; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

SUPERVISION RECEIVED:General

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Dispatches delivery trucks to customers’ job sites in a timely manner.
• Works as a team with delivery drivers to ensure accurate and on-time deliveries.
• Communication of delivery day and time with customers. Proactively calls customers to set up delivery dates and communicates it back to the team.
• Maintains daily delivery log.
• Answers phones in a courteous and friendly manner and refers calls to appropriate parties.
• Process sales orders and change orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
• Enter sales orders and change orders into SAP and distribute copies to appropriate departments.
• Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
• Changes delivery notes to reflect loading changes and inventory shortages.
• Process notification request for new material set-up in SAP to Yard Supervisor.
• Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
• Process credits for customers as required by accounts receivable.
• Process and mail daily invoices and credits.
• Develops a working knowledge of all products and established procedures.
• Provide marketing support for samples, catalogs and information requests.
• Responsible for assisting in maintenance of inventory of marketing materials.
• Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
• Become knowledgeable on all products and recommended installation requirements.
• All other duties and responsibilities assigned from time to time by the company or its designated representatives.
• Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
• Predictable and Regular attendance is required.

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education or equivalent required, some college level courses are a plus.
• Two years’ customer service experience preferred, experience in the concrete block and/or sack industry area plus.
• SAP experience preferred.
• Truck Dispatching experience preferred.
• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
• Requires good reading, writing and mathematical skills.
• Ability to communicate effectively with peers, customers and superiors.
• Must have strong communication, teamwork, decision-making and interpersonal skills.
• Demonstrated commitment to consistently delivering the highest quality customer service.
• Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine. Some other equipment may be required to perform duties.
• Sales experience preferred, but not required.
• Predictable and Regular attendance is required.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing, walking, sitting, talking/listening, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms.
• Lifting up-to 25 pounds.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office environment with moderate noise
• Indoor and outdoor weather conditions.
• Wear mandatory and/or other appropriate personal protective equipment (PPE).

Selected candidate for this position is subject to a pre-employment drug screen and background check

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace. Employment is contingent upon successfully passing a pre-employment drug screening. Depending on the position, a background check and/or credit check may also be required.