Entry Level Customer Service Assistant

Bocatti Experience; Miami (FL); On-site; USD 23,000 - 34,000; Full time

Job summary

Bocatti Experience in Miami, FL is seeking an Entry Level Customer Service Assistant to be the primary contact for clients and guests, handling inquiries, reservations, and event-related questions with a friendly, professional touch.

You will support front-of-house operations, assist with bookings and scheduling, document interactions, and coordinate with event, kitchen, and service teams to ensure smooth events.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized.
• Comfortable using basic computer systems and scheduling tools.
• Ability to work evenings and weekends as required.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Skills

Verbal communication

Written communication

Multitasking

Scheduling tools

Evenings & weekends

Tools

Scheduling software

Job description

About Us

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Entry Level Customer Service Assistant to support our operations in Miami, FL.

Position Overview

The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule:Typical workdays Monday-Friday
• Standard shifts: 8 hours

Compensation:$17.00 - $25.00 per hour, depending on experience

• Overtime opportunities during peak event periods