CSR / Client Service Representative

NYC Office Suites; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

On-site training

Job summary

NYC Office Suites is seeking a Client Service Representative to greet clients, manage front desk operations, and provide administrative support to management and clients. You will help maintain all common spaces, coordinate conference room setup, and assist with IT infrastructure needs.

The role requires strong Microsoft Office skills, professional communication, and at least one year of customer service experience; a college degree is preferred.

Qualifications

• 1 year of direct customer service experience.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to communicate articulately and professionally.

Responsibilities

• Greet clients and manage front-desk interactions.
• Maintain conference rooms and common areas to are presentable.
• Provide administrative support to management and clients as needed.
• Assist with office setups and IT infrastructure.

Skills

Customer service

Professional communication

Education

Undergraduate degree preferred

Tools

Microsoft Office

Office equipment operation

Job description

NYC Office Suites is a boutique-style provider of flex office solutions to all types of businesses from small operations to Fortune500 companies. We have multiple Midtown Manhattan locations in exclusively Class-A properties.

POSITION OVERVIEW

Client Service Representatives serve as the face of NYC Office Suites but also the face of all of our clientele. You will provide reception / concierge and administrative services to both management and our clientele as well as providing consistent maintenance of all common spaces including (but not limited to) reception areas, lounges, meeting / conference rooms, pantries, and supply storage. There is extensive daily interface with a broad range of clients of various industries.

ESSENTIAL RESPONSIBILITIES

• Project a positive, helpful, can-do attitude toward clients, guests, and prospective clients
• Ensure that client needs are handled in a timely and professional manner
• Ensure that conference rooms, show offices, and common areas are consistently presentable
• Participate in office setups, including but not limited to, furniture arrangement and IT infrastructure
• Provide clients with administrative support as authorized and directed
• Provide back-up support for other team members and the sales and management teams
• Required to regularly stoop, kneel, bend, crouch, and occasionally lift up to 40 lbs.

MINIMUM REQUIREMENTS

• Experience with Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Ability to communicate articulately and professionally
• Willingness to promptly attend to client needs and requests
• Experience with operating office equipment (including fax machines, scanners, printers, computers, and postage meters)
• One year of direct customer service
• Undergraduate college degree or undergraduate college experience preferred

ADDITIONAL INFORMATION

• Wage Range: starting at $23 per hour
• Access to health insurance plan, dental, vision
• 401(k) with company match
• On-site and real-time guidance and training