CSR 1, 2, 3-Chatham

Georgia Department of Public Health (GA); Savannah (GA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Retirement Plan

13 Paid Holidays

Vacation & Sick Leave

Job summary

Georgia Department of Public Health - Coastal Health District in Savannah seeks dedicated Customer Service Representatives to provide front-line support in a busy clinic environment. The role requires courteous patient interaction, data entry, and adherence to program policies.

Starting salaries range from $31,861 to $38,220 depending on CSR level. Benefits include health and dental insurance, retirement plans, paid holidays, and generous leave.

Qualifications

• High school diploma or GED and 12 months of customer service experience.
• Preferred: WIC program experience or public health exposure.
• One or more years clerical/office assistant in medical setting.
• Able to communicate in English/Spanish.
• Fast-paced environment; strong computer skills including data entry.

Responsibilities

• Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
• Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
• Enters data quickly, accurately and efficiently with minimal errors.
• Processes client's needs and requests according to policy
• Schedules appointments according to procedures
• Initiates, maintains and updates client charts in accordance with clinic needs.
• Attends staff meetings and training necessary to perform job effectively.
• Provides other customer service and clerical support duties to clinic as necessary

Skills

Customer service

Data entry

Microsoft Office

Bilingual English/Spanish

Clerical skills

Education

High school diploma or GED

Job description

Performs a variety of customer service and clerical support functions in a busy health department. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

What you gain by working at the Coastal Health District-

We offer a generous benefits package that includes training opportunities, tuition assistance, health insurance, employee retirement plan, deferred compensation (with employer match), 13 paid holidays, vacation & sick leave (3 weeks of each), dental, vision, long term care, and life insurance. M-F work schedule.

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Pay Grade: F

Who we are.

We protect lives.

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands‑on Working Culture – Unique culture of active engagement and problem‑solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Starting Salaries-

• CSR1-$31,861
• CSR 2-$35,154
• CSR 3-$38,220

1. Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
2. Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
3. Enters data quickly, accurately and efficiently with minimal errors.
4. Processes client's needs and requests according to policy
5. Schedules appointments according to procedures
6. Initiates, maintains and updates client charts in accordance with clinic needs.
7. Attends staff meetings and training necessary to perform job effectively.
8. Provides other customer service and clerical support duties to clinic as necessary

CSR 1- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.

Preferred Qualifications: Previous experience working with WIC program or Public Health. One or more years of experience in a clerical or office assistant role in a medical office/clinic. Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry.

Able to communicate and translate English/Spanish

CSR 2- Minimum of 2 years' experience as current GA Public Health CSR 1, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)

CSR 3- Minimum or 2 years' experience as current GA Public Health CSR 2, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)

Starting Salaries-

• CSR1-$31,861
• CSR 2-$35,154
• CSR 3-$38,220

For more information on the State of Georgia Benefits visit http://team.georgia.gov/

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)

Additional Perks

• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program

To learn more about the Coastal Health District visit - https://coastalhealthdistrict.org

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted

via email by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

*Coastal Health District is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.

Applicants chosen for employment will be subject to the following

• Criminal Background Check/Fingerprinting
• Reference Checks & Immunizations Required
• * May be subject to pre-employment drug screen