CSR

JHCC Holdings LLC; Tallahassee (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group in Tallahassee, FL is seeking an administrative coordinator to support vehicle repairs. You will schedule repairs, prepare RO packets, and manage documentation with insurance partners.

Proficiency with CCC One and ARMS, plus strong communication and multitasking in a fast-paced environment, are essential. A High School Diploma or GED and at least 1 year in a similar role are required.

Compensation ranges from $15–$21 per hour, with potential bonus opportunities and benefits.

Qualifications

• High School Diploma or GED required, minimum 1 year in a similar admin role.
• Experience in auto body environment and customer service preferred.

Responsibilities

• Execute WOW plan consistently and schedule vehicle repairs using CCC One and Daily Demand Capacity Planner.
• Obtain repair authorizations from insurance and prepare RO packets with QC checklists and parts lists.
• Record communications with customers or insurers via CCC One and track rental details.
• Manage ARMS entries and ensure alignment with CCC One for all vehicles.

Skills

Multitasking

Attention to detail

Customer service

Communication

Sales drive

Office equipment

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

FL Tallahassee-Monroe St - 123076 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma) Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$15 - 21/ Hour Compensation is commensurate with skill, education and experience.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.