Customer Service Representative

JHCC Holdings LLC; Waverly (WV); On-site; USD 25,000 - 30,000; Full time

Job summary

The Boyd Group seeks a Customer Service Representative in Waverly, WV to deliver an exceptional experience for customers and insurers while supporting the Repair Facility Team.

Key duties include scheduling repairs, obtaining authorizations, preparing RO packets, logging communications in CCC One, and coordinating rental details with ARMS and CCC One to keep records accurate and up to date.

Qualifications

• High School Diploma or GED required
• 1 year experience in a similar admin role
• Preferred: 1 year in auto body or similar environment with customer service experience

Responsibilities

• Execute WOW (Wow Operating Way) plan consistently
• Schedule vehicle repairs using CCC One and scripts
• Obtain insurance authorizations for disassembly of vehicles
• Prepare RO work packets with QC list, parts list and windshield tag
• Record all communications with customers or insurers in CCC One
• Manage rental information and update CCC One with rental usage details and ARMS entries

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

WV Waverly - 161004

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation Details: $18.00-$22.00 per hour depending on experience

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.