Customer Service Representative

JHCC Holdings LLC; Muskogee (OK); On-site; USD 21,000 - 29,000; Full time

Job summary

The Boyd Group in Muskogee, OK is seeking a Customer Service Representative to deliver an exceptional customer experience in auto body repair operations. The CSR coordinates with customers, insurers, and the Repair Facility Team, handling admin tasks and repair workflows.

Ideal candidates have a HS diploma, at least 1 year in administration, and possibly auto body exposure; strong multitasking, attention to detail, and solid communication help you thrive in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Minimum of 1 year experience in a similar admin role.
• Preferred: 1 year in auto body or similar environment.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule vehicle repair appointments using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation to disassemble vehicles for repairs.
• Prepare RO (repair order) work packet with QC checklist, work order, parts list and windshield tag for indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Record all communications with customers or insurance partners during the repair process in CCC One.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS (automated rental management system) to ensure vehicles appear in ARMS and CCC One.

Skills

Multitasking

Attention to detail

Office equipment knowledge

Communication skills

Sales drive

Customer service

Education

High School Diploma or GED

Job description

OK Muskogee - 150026 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver’s license. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation Details: $15.00 - $21.00 Hourly! Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Closing

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.