CSR

JHCC Holdings LLC; Magnolia Heights (AL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

The Boyd Group is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers while supporting the Repair Facility Team.

You will manage appointments, insurance authorizations, and repair orders, record communications in CCC One, and coordinate rental car logistics to keep the repair process moving smoothly. This role requires accuracy, a fast pace, and strong communication skills.

Qualifications

• Experience in a fast-paced environment with multitasking under pressure.
• Strong written and verbal communication skills.
• Familiarity with CCC One repair management system.
• Experience in administrative support in auto body environment preferred.

Responsabilités

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule vehicle repair appointments using CCC One schedule and proper scripting.
• Obtain insurance authorizations and retrieve assignments for repairs.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with rental usage details.
• Manage ARMS system to reflect vehicles in CCC One.

Connaissances

Multitasking

Attention to detail

Office equipment

Computer skills

Communication

Sales drive

Customer service

Formation

High School Diploma or GED

Outils

CCC One

ARMS

Daily Demand Capacity Planner

Description du poste

AL Birmingham-14th St N - 115058 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

High School Diploma or GED (General Education Diploma) Minimum: 1 year experience in a similar role such as administration assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: . At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.