CSR

Boyd Group; Tallahassee (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

The Boyd Group in Tallahassee is seeking a Customer Service Representative to provide an exceptional customer experience and administrative support for the Repair Facility Team. You’ll manage relationships with customers and insurance companies while coordinating repair workflows.

Responsibilities include scheduling repairs, handling insurance authorizations, preparing repair orders, and logging communications in CCC One.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of admin experience; auto body environment preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Ensure consistent execution of the WOW plan.
• Schedule vehicle repairs using CCC One and related scripts.
• Obtain insurance authorizations and document repair progress.
• Prepare RO packets with QC checklist, parts list, and rental indicators.
• Record all communications with customers or insurers in CCC One.
• Verify rental car details and update CCC One accordingly.
• Monitor ARMS to align with CCC One records.

Skills

Multitasking

Attention to detail

Written & verbal communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

FL Tallahassee-Monroe St - 123076

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$15 - 21/ Hour

Compensation is commensurate with skill, education and experience.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives