CSR

Community Trust Bank; London (KY); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Holidays

Short/Long Term Disability

401K and ESOP

Resumo da oferta

Community Trust Bank in London, KY seeks a customer service oriented associate to sell banking products, service customers, and uphold policy standards. You will refer complex needs to appropriate departments and support new account openings with accuracy and care.

The role emphasizes compliance, cross-selling opportunities, and professional handling of customer inquiries in a retail banking setting. Strong communication and organization are required.

Qualificações

• High school diploma or GED.
• 6–12 months of experience.
• Effective oral and written communication skills.
• Excellent organizational skills with computer software knowledge.
• Ability to lift up to 30 pounds.

Responsabilidades

• Sell products and services to new and existing customers and prospects, and refer to appropriate departments.
• Adhere to policies for accurate account opening, CID, CDD, and BSA compliance.
• Handle customer service requests timely and accurately.
• Cross-sell a full range of personal banking services.
• Maintain confidential records securely and protect privacy.
• Discuss financial needs and tailor banking solutions for customers.

Conhecimentos

Oral and written communication

Organizational skills

Computer skills

Light lifting (up to 30 lbs)

Formação académica

High school diploma or GED

Descrição da oferta de emprego

• Location 38 Shiloh Drive,London, KY, 40743,United States
• Job Category Customer Service, Banking , Secretary
• Employee Type RFT
• Required Degree High school

Contact information

• Name Human Resources Department
• Phone [phone]

JOB RESPONSIBILITIES

· Sell products and services to new and existing customers and prospects, as well as make referrals to appropriate departments. Maintain accurate tracking

of cross sales and sales referrals

· Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy.

· Adhere to customer and account maintenance policies and procedures as

stated in the Branch Operations Manual

· Adhere to any and all other operational processes performed as listed in the Branch Operations Manual.

· Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.

· Handle all customer service requests timely and accurately

· Adhere at all times to applicable policies when resolving customer complaints while demonstrating a continuously helpful and friendly attitude.

· Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.

· Required to maintain an expert level of knowledge regarding bank products/services

· Responsible for knowing and implementing updates of Policies, Procedures and System changes

· Adhere to all security policies and procedures

· Follow bank guidelines before, during and after a robbery

· Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

· Position requires a high school diploma or GED plus such practical skills and knowledge as would be learned on the job.

· Over six and up to 12 months of experience.

· Effective oral and written communication skills.

· Excellent organizational skills with working knowledge of all applicable computer software programs.

· Ability to lift coinage weighing up to 30 pounds.

WORKING CONDITIONS

· Normal traditional bank lobby or In-Store lobby conditions.

· After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

Requirements

Candidates may be subject to the following screenings:

Credit Check, Drug Testing, and Criminal Background Check

Summary

Community Trust Bank offers a competitive benefits package including: Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid time off, and Holidays; Short Term and Long Term Disability; 401K and ESOP.

Additional Information

• E-Verify Work eligibility confirmed via E‑Verify