CSR

Community-Trust-Ban; Pikeville (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Community Trust Bank in Pikeville, KY is seeking a Customer Service/Banking Associate to support branch operations and serve customers with a friendly, professional approach.

You will sell products and services to customers and referrals, maintain accurate cross-sales tracking, and follow policies to ensure CID, CDD, and Bank Secrecy Act compliance. You will discuss financial needs, cross-sell personal banking solutions, handle service requests promptly, and keep confidential records secure.

Qualifications

• Requires high school diploma or GED.
• 6–12 months of experience.
• Strong communication skills.
• Good organizational and computer skills.
• Ability to lift up to 30 pounds.

Responsibilities

• Sell products and services to customers and referrals, and maintain cross-sale tracking.
• Adhere to branch policies to ensure CID, CID, and BSA compliance as outlined in procedures.
• Discuss personal financial needs and cross-sell banking services.
• Handle customer service requests timely and accurately.
• Maintain a neat, secure work area and confidential records.
• Maintain expert knowledge of bank products/services.

Skills

Oral & written comms

Organizational skills

Computer skills

Lifting up to 30 lbs

Education

High school diploma or GED

Job description

• Location 346 North Mayo Trail,Pikeville, KY, 41501,United States
• Job Category Customer Service, Banking , Secretary
• Employee Type RFT
• Required Degree High school

Contact information

• Name Human Resources Department
• Phone [phone]

JOB RESPONSIBILITIES

• Sell products and services to new and existing customers and prospects, as well as make referrals to appropriate departments. Maintain accurate tracking
• of cross sales and sales referrals
• Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy.
• Adhere to customer and account maintenance policies and procedures as stated in the Branch Operations Manual
• Adhere to any and all other operational processes performed as listed in the Branch Operations Manual.
• Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.
• Handle all customer service requests timely and accurately
• Adhere at all times to applicable policies when resolving customer complaints while demonstrating a continuously helpful and friendly attitude.
• Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.
• Required to maintain an expert level of knowledge regarding bank products/services
• Responsible for knowing and implementing updates of Policies, Procedures and System changes
• Adhere to all security policies and procedures
• Follow bank guidelines before, during and after a robbery
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position requires a high school diploma or GED plus such practical skills and knowledge as would be learned on the job.
• Over six and up to 12 months of experience.
• Effective oral and written communication skills.
• Excellent organizational skills with working knowledge of all applicable computer software programs.
• Ability to lift coinage weighing up to 30 pounds.

WORKING CONDITIONS

• Normal traditional bank lobby or In-Store lobby conditions.
• After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

Requirements

Candidates may be subject to the following screenings:

• Credit Check, Drug Testing, and Criminal Background Check

Summary

Community Trust Bank offers a competitive benefits package including: Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid time off, and Holidays; Short Term and Long Term Disability; 401K and ESOP.

Additional Information

• E-Verify Work eligibility confirmed via E‑Verify