CSR

Glass America, Inc.; Livonia (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental & Vision

401(k)

Life Insurance

Short-Term Disability

Voluntary Life Insurance

Daily Pay option

Job summary

Glass America, Inc. in Livonia, MI is seeking a Customer Service Representative to join the shop operations team. You will handle customer inquiries, schedule appointments, and coordinate with technicians to ensure smooth service delivery.

The role requires strong typing, data entry skills, and a customer-first attitude. Benefits include PTO, holidays, and comprehensive insurance options, with opportunities for growth within the company.

Qualifications

• Experience in a fast-paced customer-facing role.
• Strong data entry and typing skills for accurate records.
• Ability to communicate clearly with customers and technicians.

Responsibilities

• Professionally handle customer interactions in person and over the phone.
• Schedule customer appointments with urgency and accuracy.
• Coordinate with Auto Glass Technicians and update records in the software.
• Provide quotes for installation and repair services following the process.
• Assist dispatch/parts team to meet shop goals and budgets.

Skills

Customer service

Data entry

Phone handling

Typing accuracy

Job description

## CSRApplylocations: MI Detroit - 300143time type: Full timeposted on: Posted Todayjob requisition id: R060221**Company: Glass America**MI Detroit - 300143# **Great Teams Don’t Happen by*****Accident*****Built with Intent. Driven by YOU.**At the **Glass America**, our teams work to provide the elite infrastructure and supportive environment you need to **Be the Best and outperform at every touchpoint** in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.**Ready to grow with a team that’s built for your success? Apply today.****Our Commitment:**The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:Job DescriptionGlass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.**Livonia, MI****What Glass America offers you:**Full-Time (30 or more hours per week) employees enjoy* 80 hours of accrued paid time off annually.* 80 hours of paid parental leave.* 6 paid holidays annually.* Medical, Prescription Drug, Dental & Vision Insurance* 401(k) Retirement Plan with company match.* Employer Paid Short-Term Disability & Life Insurance.* Additional Voluntary Life Insurance.* Free prescription or non prescription safety glasses each year.* Career development and progression opportunities.* Be part of a company that does business in 38 states and continues to grow!## What Glass America requires of you to be successful:* Professionally handle customer interactions and general inquiries, both in person and over the phone.* Have a sense of urgency when scheduling customer appointments.* Maintain regular communication with Auto Glass Technicians in the field.* Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.* Follow our step by step process to provide quotes on our competitively priced installation and repair services.* Take proactive actions to help your team meet shop production goals and budgetary objectives.* When needed, pivot to provide additional assistance to the dispatch/parts team.## What Glass America needs of you to join the team:* Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.* Comfortable in a customer facing, front line role.* Reliable and dependable hard worker with a positive demeanor.* High aptitude for technology with strong typing and data entry skills.* Process driven with the understanding of how to manage inventory levels.* Ability to work some Saturdays and overtime as necessary.* General knowledge of automobile functions and systems.* Auto Parts and/or Dispatcher experience is highly desirable.* Must be able to complete background check/MVR and drug screening process.*Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.**The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.***What Glass America offers you:**Full Time (30 or more hours per week) employees enjoy* 80 hours of paid time off annually.* 80 hours paid parental leave.* 6 paid holidays annually.* Medical, Prescription Drug, Dental & Vision Insurance.* 401(k) Retirement Plan with Company Match.* Employer Paid Short-Term Disability & Life Insurance.* Additional Voluntary Life Insurance.* Free prescription or non prescription safety glasses each year.* Voluntary Daily Pay option available**AI Disclosure Statement:** *At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.*Compensation Details:.