CSR

Glass America; Hawthorne (CA); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with Company

Short-Term Disability & Life Insurance

Safety glasses provided

Voluntary Daily Pay option

Résumé du poste

Glass America in Hawthorne, CA is seeking a Customer Service Representative to support daily shop operations by helping customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role suits an organized, dependable, and tech-savvy individual who thrives in a fast-paced, customer-facing environment and aims to help the team meet production and service goals. English/Spanish preferred; HS diploma required.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.
• Strong communication and listening skills.
• Professional appearance and willingness to wear provided PPE.

Responsabilités

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services
• Take proactive actions to help your team meet shop production goals and budgetary objectives.

Connaissances

Multitasking

Communication

CRM systems

Dashboards

English/Spanish

Formation

High school diploma or GED

Outils

CRM systems

Dashboards

Description du poste

Company: Glass AmericaCA Hawthorne - 300195Great Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-comfortable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.Key Job ResponsibilitiesProfessionally handle customer interactions and general inquiries, both in person and over the phone.Have a sense of urgency when scheduling customer appointments.Maintain regular communication with Auto Glass Technicians in the fieldUtilize our software to make a note of all conversations, enter sales information and update customer records as needed.Follow our step by step process to provide quotes on our competitively priced installation and repair servicesTake proactive actions to help your team meet shop production goals and budgetary objectives.Complete work orders, enter customer information, and keep records accurate and up to dateMaintain a clean, well-organized, customer-ready store environmentSupport inventory checks, part deliveries, and job confirmations as neededWork closely with your technicians, market leadership, and Inside Sales teamsEducation and/or Experience Required1–3 years of retail, auto service, call center, or customer-facing experienceAbility to manage multiple priorities in a fast-moving environmentExperience using dashboards, performance tools, and CRM systemsRequired Skills/AbilitiesAbility to multitask between walk-in customers, phone calls, and technician supportUse performance insights and data to coach, recognize wins, and improve resultsStrong communication and listening skillsAbility to stand and move around the store for extended periodsA professional appearance and willingness to wear provided PPEAbility to stand and move around the store for extended periodsPreferred Education and/or Experiences1–3 years of sales, retail, auto service, call center, or customer-facingEnglish and Spanish speaking preferredHigh school diploma or GEDPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.What Glass America offers you:Full Time (30 or more hours per week) employees enjoy80 hours of paid time off annually.80 hours paid parental leave.6 paid holidays annually.Medical, Prescription Drug, Dental & Vision Insurance.401(k) Retirement Plan with Company Match.Employer Paid Short-Term Disability & Life Insurance.Additional Voluntary Life Insurance.Free prescription or non prescription safety glasses each year.Voluntary Daily Pay option availableAI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Hourly Pay Range is $20-$26 per hour depending on experience and skills.