CSR

Glass America; Littleton (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid parental leave

401(k) retirement plan

Short-Term Disability

Life Insurance

Dental & Vision Insurance

Job summary

Glass America in Littleton, CO is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer records. You will handle in-person and phone inquiries, update dashboards and CRM records, and contribute to quotes for installation and repair services.

The role requires 1–3 years of customer-facing experience and a professional appearance in a fast-paced

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions in person and over the phone.
• Schedule appointments with a sense of urgency.
• Coordinate with Auto Glass Technicians and update customer records.
• Complete work orders and keep records accurate and up to date.
• Support inventory checks and job confirmations as needed.

Skills

Multitasking

Communication

Active listening

Customer service

Professional appearance

PPE compliance

Time management

Education

High school diploma or GED

Tools

CRM software

Dashboards

Performance tools

Job description

Company: Glass AmericaCO Littleton - 300138Great Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-comfortable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.Key Job ResponsibilitiesProfessionally handle customer interactions and general inquiries, both in person and over the phone.Have a sense of urgency when scheduling customer appointments.Maintain regular communication with Auto Glass Technicians in the fieldUtilize our software to make a note of all conversations, enter sales information and update customer records as needed.Follow our step by step process to provide quotes on our competitively priced installation and repair servicesTake proactive actions to help your team meet shop production goals and budgetary objectives.Complete work orders, enter customer information, and keep records accurate and up to dateMaintain a clean, well-organized, customer-ready store environmentSupport inventory checks, part deliveries, and job confirmations as neededWork closely with your technicians, market leadership, and Inside Sales teamsEducation and/or Experience Required1–3 years of retail, auto service, call center, or customer-facing experienceAbility to manage multiple priorities in a fast-moving environmentExperience using dashboards, performance tools, and CRM systemsRequired Skills/AbilitiesAbility to multitask between walk-in customers, phone calls, and technician supportUse performance insights and data to coach, recognize wins, and improve resultsStrong communication and listening skillsAbility to stand and move around the store for extended periodsA professional appearance and willingness to wear provided PPEAbility to stand and move around the store for extended periodsPreferred Education and/or Experiencees1–3 years of sales, retail, auto service, call center, or customer-facing experienceHigh school diploma or GEDPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.What Glass America offers you:Full Time (30 or more hours per week) employees enjoy80 hours of paid time off annually.80 hours paid parental leave.6 paid holidays annually.Medical, Prescription Drug, Dental & Vision Insurance.401(k) Retirement Plan with Company Match.Employer Paid Short-Term Disability & Life Insurance.Additional Voluntary Life Insurance.Free prescription or non prescription safety glasses each year.Voluntary Daily Pay option availableAI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Hourly Range is $21-$25 per hour depending on skills and experience