CSOC Dispatch Operator

Constellis; San Diego (CA); Presencial; USD 27.000 - 38.000; Jornada completa

Descripción de la vacante

Constellis seeks an experienced dispatcher to monitor security alarms and radio traffic across the San Diego area. You will coordinate appropriate responses, communicate via radio and telephone, and log all calls for accurate records.

Requirements include CPR, HS diploma, BSIS card, U.S. citizenship, and proficiency with MS Office. The role involves working in a 24/7 emergency center with strict compliance and documentation standards.

Formación

• Must be able to respond quickly and calmly in emergencies.
• Experience in public safety communications and multi-system dispatch operations.
• CPR certification required.
• Excellent communication and phone skills are essential.
• Proficient in Microsoft Office on Windows OS and typing ~30 WPM.

Responsabilidades

• Monitor security alarms and radio traffic and coordinate responses.
• Transmit audio messages via radio/phone and coordinate law enforcement activities.
• Log calls and maintain client records; update databases.
• Maintain logs for alarm usage and officer safety; ensure accurate communications.

Conocimientos

Emergency response

Public safety comms

CPR

Excellent communication

MS Office

Educación

High School diploma or equivalent

BSIS card

U.S. Citizenship

Herramientas

MS Office

Descripción del empleo

Monitor security alarm systems in from various buildings across the San Diego area. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. Identify potential threats and required assistance and determine when and where to dispatch officers.

COMPENSATION:

$23.50/HR

RESPONSIBILITIES:

• Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
• Communicating audio messages via radio and telephone
• Coordinating law enforcement and public safety personnel activities
• Transferring public safety information
• Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.

QUALIFICATIONS:

• Must meet one (1) of the below experience requirements:
• Prior military with honorable discharge at a rank of E4 or above OR
• One Year of licensed Unarmed Security Officer experience (Less than Lethal acceptable) with demonstrated advanced training in security skill sets and proficiencies and a security vendor service record free of adverse actions
• Must have an active BSIS card.
• Existing dispatch or use of a multi-system phone system is required with knowledge of how a 24-hour emergency communication center operates; familiarity with public safety functions and concerns; and knowledge of public safety communications environment, demands and requirements and related laws, to include regulations and systems.
• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must have CPR
• Must be a U.S. Citizen with a social security card.
• Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
• Must meet all medical and physical standards and satisfactorily complete background checks, psychological and drug screening
• Ability to work under stress and to respond to emergency communications
• Excellent communication and phone skills.
• Ability to handle filing and other administrative duties.
• Successful completion of Critical testing may be required prior to hire (provided by company)
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.Must meet all physical and psychological standards as required by the contract.Local travel or participation in shift work may be requested.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace

Company Info

In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com

EEOC Statement

Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

Equal Opportunity Employer – Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability, you can request an accommodation upon hire by Constellis or one of our companies.