Alarm Monitor Technician

Constellis; North Great River (NY); On-site; USD 41,000 - 58,000; Full time

Job summary

Constellis is seeking an Alarm Monitor in the United States (New York, North Great River) to provide physical security by monitoring CCTV and intrusion systems, dispatching, processing visitors, and handling administrative tasks.

The role requires a Top Secret/Sensitive Compartmented Information clearance with full-scope polygraph, a high school diploma or GED, and exceptional customer service, writing, and multitasking skills in a fast-paced environment.

Qualifications

• Active Top Secret/Sensitive Compartment information with full-scope polygraph before applying.
• Minimum 18 years of age.
• High School Diploma or GED required.
• Impeccable customer service skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and writing skills and ability to prepare routine reports.
• Valid driver’s license.

Responsibilities

• Perform all duties of an Alarm Monitor.
• Maintain daily duty log.
• Conduct and record various checks and verifications.
• Report suspicious activities and persons.
• Operate Intrusion Detection system, fire alarm system, radio transmitter and receiver, and telephones; receives incoming fire calls by telephone or through alarm system.
• Query callers and observe alarm register.
• Determine type and number of units to respond to alarms and/or emergencies.
• Relay messages from emergency scene, such as requests for additional help and medical assistance.
• Record date, time, type of call and destination of messages received or transmitted.
• Maintain activity, code, and locator files.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Writing skills

Multitasking

Decision making

Interpreting documents

Education

High School Diploma or GED

Tools

MS Windows

Microsoft Office

Job description

The Alarm Monitor position provides physical security, by monitoring a detection, intrusion monitoring system. Close Circuit TV (CCTV) monitoring; dispatch; visitor processing; and administrative services.

COMPENSATION :

$36.00 per hour

RESPONSIBILITIES:

The responsibilities of the position include, but are not limited to, the following:

• Perform all duties of an Alarm Monitor.
• Maintain daily duty log.
• Conduct and record various checks and verifications.
• Report suspicious activities and persons.
• Operate Intrusion Detection system, fire alarm system, radio transmitter and receiver, and telephones: Receives incoming fire calls by telephone or through alarm system.
• Questions caller observes alarm register.
• Determines type and number of units to respond to alarms and/or emergencies.
• Relays messages from emergency scene, such as requests for additional help and medical assistance.
• Records date, time, type of call and destination of messages received or transmitted.
• Maintains activity, code, and locator files.
• Other duties as assigned.

QUALIFICATIONS:

• You must possess an active Top Secret/Sensitive Compartment information with full scope polygraph before applying.
• Minimum of 18 years of age.
• High School Diploma or GED.
• Impeccable customer service skills.
• Possess good writing skills and ability to make decisions quickly and accurately;
• Ability to function in a fast-paced environment and able to multitask with little assistance.
• Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are applied.
• Ability to write routine reports and correspondence;
• Ability to maintain telephone rapport with customers at all levels;
• Ability to complete assignments in a timely manner;
• Ability to apply reasoning skills and document them oral, written, and/or diagram form;
• Ability to solve problems until completion;Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint);
• Valid driver's license;
• CurrentTop-Secretclearance with Compartmental Access and Full-Scope polygraph.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.

Company Info

Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world while upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers, Constellis' solutions include a range of services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers.

EEOC Statement

Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability, you can request an accommodation upon hire by Constellis or one of our companies.