CSO Director

Cyberfreek Industries, llc; Washington; On-site; USD 120,000 - 180,000; Full time

Job summary

Suquamish Clearwater Casino Resort is seeking a Director-level CSO to oversee the Cage Slots Operations Department, ensuring compliance with company policies and gaming regulations. The role requires strong leadership, budgeting, and cash handling expertise to drive financial performance.

You will develop procedures, supervise staff, coordinate service contracts, and partner with Legal and Marketing to optimize operations and guest satisfaction. Extended hours and on-site presence are expected.

Qualifications

• High school diploma or GED required.
• Management and leadership training required.
• Business/Accounting degree/certificates recommended.
• A minimum of five or more years of Slots, Casino Cage experience and high-volume cash handling required.
• A minimum of five years of supervisory/management experience required.

Responsibilities

• Manage the Cage Slots Operations Department per policy, procedure and regulatory requirements.
• Develop and implement policies and procedures for the department including training of personnel.
• Oversee department budget and conduct P&L analysis; monitor financial performance.
• Prepare and review financial data related to slot operations and cash handling.
• Coordinate procurement and service contracts to support PME’s business needs.
• Work with Legal to ensure contract compliance and regulatory adherence.
• Collaborate with Marketing on promotions and revenue ideas.
• Resolve customer disputes not addressed at the supervisor level.

Skills

Leadership

Budgeting

Financial analysis

Cash handling

Negotiation

Supervisory/Management

Casino cage operations

Risk management

Marketing & PR

Education

High school diploma or GED

Business/Accounting degree/certificates recommended

Tools

MS Office

Job description

Job Details: Job Location: Suquamish Clearwater Casino Resort - Suquamish, WA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Management,

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

CSO- Director

General Position Summary:

Responsible for the overall management of the Cage Slots Operations Department while complying with all applicable company and gaming regulatory requirements.

Essential Functions/Major Responsibilities:

• Operates the CSO Department according to the department’s policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standards and Title 31Develop policies and procedures for the department including outline for implementation and training of personnel
• Responsible for all areas of performance management to include, hiring, training, employee evaluations, coaching and corrective action throughout the department
• Responsible for the development and execution of the department budget to include profit and loss analysis review
• Oversees the preparation of all reports and documentation used to track profit and loss and makes recommendations to Executive Management on trends, revisions, etc.
• Prepares and reviews all financial data related to the operation of the slot machines
• Establishes and maintains all second party cash procurement systems
• Works diligently to coordinate, secure and negotiate service contracts, which best serve the needs of PME’s business endeavors
• Works cooperatively with the Legal Department to ensure contract compliance

Secondary Functions:

• Works closely with Marketing to develop promotions, tournaments or other revenue generating ideas
• Oversees customer and employee relations
• Handles all customer disputes not resolved by the manager
• Promotes Core Values, Mission and Vision
• Other duties as assigned

Specific Job Skills:

• Proficient in MS Office
• Possesses a thorough knowledge of financial data and is able to interpret and prepare reports to include, but not limited to, annual budgets, labor budgets and CAPEX management
• Accurately tracks profit and loss statements and other key metrics
• Demonstrates an understanding of currency equipment and its functionality
• Possesses an in-depth knowledge of electronic gaming, including its components, functionality and PAR sheets, gaming servers, Casino Management System and its applications
• Experience in high volume cash handling or casino cage operations
• Demonstrates strong analytical and problem-solving skills
• Knowledge in electronic gaming, including rules, procedures and regulation of games
• Experience in personnel management, hiring, disciplinary actions, performance reviews, training and staff development
• Marketing and public relations experience
• Leadership and team building experience
• Strong supervisory skills and negotiation skills

Qualifications: Education and/or Experience:

High school diploma or GED required. Management and leadership training are required. Business/Accounting degree/certificates are highly recommended. A minimum of five or more years of Slots, Casino Cage experience and high-volume cash handling required. A minimum of five years of supervisory/management experience required.

Job Conditions:

Working conditions include working in an office setting and on the casino floor. Hours may vary, including evening, weekends, holidays. Extended periods of standing, smoky and noisy environment, with frequent interruptions. Position requires being on-call 24 hrs per day, seven days a week for emergencies.

Physical Requirements:

Manual and finger dexterity for operation of computers and other office equipment. Required to sit and/or stand for extended periods of time. May be required to lift 25 lbs.