CSO Director

Port Madison Enterprises; Port Madison Indian Reservation (WA); On-site; USD 120,000 - 190,000; Full time

Job summary

Port Madison Enterprises is seeking a Director General to lead the Cage Slots Operations Department, ensuring compliance with company and gaming regulations. You will develop policies, manage performance, and oversee budgeting and financial reporting for slot operations.

The role requires strong leadership, supervisory skills, and expert knowledge of electronic gaming, cash handling, and contract management. On-site work with 24/7 readiness may apply.

Qualifications

• Requires high school diploma or GED; management training required.

Responsibilities

• Oversee Cage Slots Operations Department per policies and regulations.
• Develop department policies and training plans.
• Manage performance, hiring, training, evaluations, coaching, and discipline.
• Develop and manage the department budget and analyze profit and loss.
• Prepare and review financial data related to slot operations.
• Coordinate cash procurement and service contracts.
• Collaborate with Legal for contract compliance.
• Support Marketing in promotions or tournaments.
• Handle customer disputes unresolved by the manager.
• Promote company values and vision.

Skills

Leadership

Supervisory/Management

Negotiation

Analytical skills

MS Office

Budgeting & P&L

Financial reporting

Education

High school diploma or GED

Management training

Business/Accounting degree or certificates (recommended)

Tools

MS Office

Casino Management System

PAR sheets

Job description

PORT MADISON ENTERPRISESSUQUAMISH CLEARWATER CASINO RESORTCSO- DirectorGeneral Position Summary:Responsible for the overall management of the Cage Slots Operations Department while complying with all applicable company and gaming regulatory requirements.Essential Functions/Major Responsibilities:Operates the CSO Department according to the department’s policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standards and Title 31Develop policies and procedures for the department including outline for implementation and training of personnelResponsible for all areas of performance management to include, hiring, training, employee evaluations, coaching and corrective action throughout the departmentResponsible for the development and execution of the department budget to include profit and loss analysis reviewOversees the preparation of all reports and documentation used to track profit and loss and makes recommendations to Executive Management on trends, revisions, etc.Prepares and reviews all financial data related to the operation of the slot machinesEstablishes and maintains all second party cash procurement systemsWorks diligently to coordinate, secure and negotiate service contracts, which best serve the needs of PME’s business endeavorsWorks cooperatively with the Legal Department to ensure contract complianceSecondary Functions:Works closely with Marketing to develop promotions, tournaments or other revenue generating ideasOversees customer and employee relationsHandles all customer disputes not resolved by the managerPromotes Core Values, Mission and VisionOther duties as assignedSpecific Job Skills:Proficient in MS OfficePossesses a thorough knowledge of financial data and is able to interpret and prepare reports to include, but not limited to, annual budgets, labor budgets and CAPEX managementAccurately tracks profit and loss statements and other key metricsDemonstrates an understanding of currency equipment and its functionalityPossesses an in-depth knowledge of electronic gaming, including its components, functionality and PAR sheets, gaming servers, Casino Management System and its applicationsExperience in high volume cash handling or casino cage operationsDemonstrates strong analytical and problem-solving skillsKnowledge in electronic gaming, including rules, procedures and regulation of gamesExperience in personnel management, hiring, disciplinary actions, performance reviews, training and staff developmentMarketing and public relations experienceLeadership and team building experienceStrong supervisory skills and negotiation skillsEducation and/or Experience:High school diploma or GED required. Management and leadership training are required. Business/Accounting degree/certificates are highly recommended. A minimum of five or more years of Slots, Casino Cage experience and high-volume cash handling required. A minimum of five years of supervisory/management experience required.Job Conditions:Working conditions include working in an office setting and on the casino floor. Hours may vary, including evening, weekends, holidays. Extended periods of standing, smoky and noisy environment, with frequent interruptions. Position requires being on-call 24 hrs per day, seven days a week for emergencies.Physical Requirements:Manual and finger dexterity for operation of computers and other office equipment. Required to sit and/or stand for extended periods of time. May be required to lift 25 lbs.