CSI Program Lead – ITIL-Driven ITSM for Federal Ops

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Flexible Spending Accounts

Commuter Benefits

Tuition Reimbursement

Job summary

Koniag Government Services is seeking a Continual Improvement Manager to lead enterprise CSI for a federal government IT engagement in Washington, DC. The role operates within ITIL 4-aligned ITSM, partnering with PM, NOC, Service Desk, and Government stakeholders to drive measurable service improvements across hybrid on-prem and cloud environments.

The ideal candidate will synthesize data from multiple sources into a prioritized backlog, own improvement roadmaps, and champion data-driven

Job description

Koniag Government Services is seeking a Continual Improvement Manager to lead enterprise CSI for a federal government IT engagement in Washington, DC. The role operates within ITIL 4-aligned ITSM, partnering with PM, NOC, Service Desk, and Government stakeholders to drive measurable service improvements across hybrid on-prem and cloud environments.

The ideal candidate will synthesize data from multiple sources into a prioritized backlog, own improvement roadmaps, and champion data-driven