CSFP Client Services Coordinator

Capital-Area-Food-Bank; Washington (District of Columbia); On-site; USD 33,000 - 40,000; Full time

Job summary

Capital Area Food Bank is seeking a CSFP Customer Service Coordinator to support the East Capitol Walk-In Center, including client intakes, package distribution, and CSFP/SFMNP coordination. The role emphasizes high-quality client service, USDA compliance, and community engagement within the DC area.

You will handle incoming requests, assist with renewals, and collaborate with the CSFP team to improve service delivery while adhering to food safety standards and program guidelines.

Qualifications

• High School Diploma or GED required; AA degree preferred.
• Experience in customer service in a non-profit environment is beneficial.
• Able to navigate DC by car and travel to underserved communities.
• Spanish fluency preferred.

Responsibilities

• Manage CSFP client intake and Walk-In Center services.
• Distribute CSFP packages and Senior Farmers Market Nutrition Program benefits.
• Ensure food safety standards and USDA regulations are followed.
• Respond to customer inquiries and escalate issues as needed.
• Coordinate deliveries and monthly reporting for CSFP.

Skills

Customer service

Communication

Multitasking

Teamwork

Training

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Capital Area Food Bank is seeking a CSFP Customer Service Coordinator to support the East Capitol Walk-In Center, including client intakes, package distribution, and CSFP/SFMNP coordination. The role emphasizes high-quality client service, USDA compliance, and community engagement within the DC area.

You will handle incoming requests, assist with renewals, and collaborate with the CSFP team to improve service delivery while adhering to food safety standards and program guidelines.