CSC Team Lead - Non-CDL Driver (Local)

Batesville; Elkridge (MD); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

Short-term disability

401K Matching

Paid Time Off

Development & Advancement

Résumé du poste

Batesville is seeking a CSC Team Lead to manage day-to-day operations at a local customer service center, driving continuous improvement and ensuring top service levels. You’ll lead a team, handle interviewing and training, and oversee safety, cost, and quality metrics while supporting budgeting and cross-functional collaboration.

Responsibility includes supervising staff, managing paperwork, and applying lean practices to improve efficiency.

Qualifications

• Clean MVR with no major violations or accidents in past 3 years.
• Ability to work any shifts including weekends to meet demand.
• Ability to calculate figures and amounts (discounts, interest, percentages).
• Ability to read and interpret safety rules and operating instructions.
• Ability to speak effectively before groups of customers or employees.
• Ability to write routine reports and correspondence.
• Ability to define problems, solve them, and analyze data.
• Ability to use computers; JD Edwards experience preferred.

Responsabilités

• Lead employees and supervise according to company policies and conduct code.
• Assist with interviewing, training, planning, directing work, and performance reviews.
• Process pre-hire and post-hire paperwork for new associates.
• Oversee local operations: cost, delivery, safety, inventory, and customer satisfaction.
• Learn and apply ELDs and related tech for hours of service entries and data entry.
• Participate in safe driver training and orientation as needed.
• Monitor vehicle safety with cameras and ensure compliance with policies.
• Help reduce costs per unit and improve efficiency at the CSC level.
• Protect company assets and maintain inventory controls.
• Support high standards of customer service in order taking and problem solving.
• Implement local market strategies and profitable customer/product focus.
• Assist in policy deployment, root cause analysis, and countermeasures.
• Support budgets and cross-functional projects; liaise with sales and home office.
• Ensure professional image and driver appearance; drive cross-functional collaboration.

Connaissances

MVR clean

Flexible shifts

Math skills

Reading & writing

Communication

Problem solving

JD Edwards

3+ years driving

Valid driver's license

Forklift training

DOT physical

Heavy lifting

Lean Six Sigma

CDL B

Formation

High School Diploma or GED

Associates degree preferred

Outils

JD Edwards

Description du poste

Batesville is seeking a CSC Team Lead to manage day-to-day operations at a local customer service center, driving continuous improvement and ensuring top service levels. You’ll lead a team, handle interviewing and training, and oversee safety, cost, and quality metrics while supporting budgeting and cross-functional collaboration.

Responsibility includes supervising staff, managing paperwork, and applying lean practices to improve efficiency.