Driver/Lead Non-CDL (3AM Start/ Tue-Sat)

Batesville Casket Company; Baltimore (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental and ben

Job summary

BATESVILLE is seeking a CSC Team Lead to manage day-to-day operations and drive continual improvement of the local customer service center. You will lead employees, oversee interviewing and training, and ensure performance aligns with policy and regulatory standards.

The role emphasizes safety, DOT compliance, cost control, and customer satisfaction, with opportunities for development in a team-focused environment that values quality and integrity.

Qualifications

• High School Diploma or GED; Associates preferred.
• Clean MVR with no major violations in 3 years.
• 3+ years commercial driving experience and valid license.

Responsibilities

• Lead employees and supervise per policy and laws.
• Handle interviewing, training, assigning work and performance reviews.
• Manage pre/post-hire paperwork and local operations metrics.
• Ensure DOT and safety compliance and maintain equipment.
• Support cost control, on-time delivery and customer satisfaction.

Skills

Leadership

Interviewing

Training

Employee coaching

Customer service

Lean Systems

Six Sigma

ISO 9000

DOT compliance

Budget input

Data entry

Problem solving

Vehicle operations

Education

High School Diploma

Associates degree preferred

Tools

JD Edwards

Job description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®.

Batesville has been named one of Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.

Your Role at Batesville:

The CSC Team Lead is responsible for the day-to-day operations and continual improvement of a local customer service center (CSC).

How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected pay for this role is $24.00 per hour. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do

• Lead employees. Carries out supervisory responsibilities in accordance to the Company policies, the Code of Ethical Business Conduct and applicable laws.
• Responsibilities include assisting with interviewing, training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.
• Responsible for the completion of pre-hire and post-hire paperwork for new associates
• Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction
• Proficiency or knowledge and ability to become proficient in utilizing electronic logging devices (ELD’s) and related technology. Including the ability to accurately record hours of service, perform necessary data entry, and troubleshoot any ELD related issues while adhering to all requirements.
• Participation in additional safe driver training or orientation may be required, to ensure familiarity with company safety policies and procedures.
• Vehicles may be equipped with rear and forward-facing cameras to enhance safety and monitor driving behavior.
• Assist in the achievement and reduction of cost per delivered unit and hours per unit measures
• Protection of company assets such as inventory, purchase and fuel cards, petty cash, etc.
• Support high standards of customer service in the areas of order taking and customer problem solving
• Implementation of local market strategies
• Implementation of the “profitable customer and product” philosophy at the local level
• Assist in policy deployment, root cause, and countermeasure analysis
• Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e. fill rates)
• Adherence to governmental regulations (DOT, OSHA)
• Assist in training of health and safety, phone skills, standard operating procedures, etc.
• Execution of product recalls and field quality repairs
• Provide input regarding the development of annual budgets for the local service center
• Interaction and coordination with associates, sales, customers, RDC Managers, District CSC Managers and home office
• Ensure that Batesville maintains and projects an image to the industry consistent with our expectations of professionalism and truck and driver appearance
• Participate in cross-functional projects to improve company performance
• Work with Sales Managers to control the costs of special deliveries
• Provide input regarding market needs as they relate to distribution and service
• Provide insight regarding competition in the market
• Work with Sales Managers and Sales Reps to establish mix of caskets to be inventoried
• Other duties may be assigned

What You’ll Bring:

Education:

High School Diploma or general education degree (GED). Associates degree preferred.

Skills/Experience

• Clean MVR or Driver Abstract with no major violations or accidents within the past three years and ability to operate a straight truck or tractor trailer (if applicable) safely
• Ability to work any shifts and days, including weekends to ensure CSC and Customer demand is met
• Ability to calculate figures and amounts such as discounts, interest, percentages
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to write routine reports and correspondence
• Ability to define problems, problem solve, collect data, establish facts, and draw valid conclusions
• Ability to effectively use computers and associated applications (experience in JD Edwards) preferred
• Minimum 3 years of commercial driving experience
• Valid Driver’s License
• Must have formal forklift training (either walk behind or riding forklift)
• Must successfully pass a vehicle road test
• Must maintain a current DOT physical and keep on file with issuing state motor vehicle department
• Ability to lift and/or move miscellaneous equipment and product weighing up to 50 pounds frequently and over 100 pounds occasionally
• Experience with Lean Systems Management, Six Sigma, or ISO 9000 is preferred
• Greater than 5 years experience in a Logistics Supervisorial Position preferred.
• Class B CDL preferred (Class A mandatory for those locations utilizing tractor trailers)
• Vehicle specific experience, relative to the type of vehicle you will be operating

Travel

Travel for this position should be minimal but may average 2-3 weeks a year for alternant CSC vacation coverage or project work.

Safety-Sensitive Position Notice:
This position has been designated as safety-sensitive. Responsibilities may include operating vehicles or equipment, working in warehouse or production environments, handling hazardous materials, or performing other duties where safety is a critical component of the job. Employees in this role may be required to comply with company drug and alcohol testing policies and applicable federal, state, or local regulations.

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 75lbs. Specific vision abilities may include the employee’s ability to see near and far distances and also must possess vision ability well enough to detect quality deficiencies with in wood or painted metal.

The employee must meet requirements as specified by the Department of Transportation (DOT) and/or Transport Canada, including vision requirements and random drug and alcohol screenings where applicable.

Notice: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

#INDCSR

Who We Are:

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart:

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority: We promote learning and development from Day 1. From ourExperience Batesvilleonboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need.*These services are not available at all Batesville locations.

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Aff