CS Revenue Ops Analyst — Dashboards & Forecasting

PowerPlan, Inc.; Smyrna (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading financial software company in Smyrna, GA is seeking a Mid-Senior Analyst for their Revenue Operations team. This hybrid role involves owning analytics processes that ensure renewal accuracy and actionable customer insights. The ideal candidate will have 2–5+ years of experience in Customer Success Operations or Revenue Operations and a strong understanding of SaaS financial metrics. You will build dashboards and collaborate across teams to elevate decision-making and revenue predictability.

Qualifications

• 2–5+ years in Customer Success Operations, FP&A, Revenue Operations, or Business Operations.
• Strong understanding of SaaS financial metrics like ARR and churn.
• Experience with Salesforce reporting and Gainsight.

Responsibilities

• Own the analytics and processes to ensure renewal accuracy.
• Build dashboards for customer health insights.
• Collaborate with Finance and CS leadership.

Skills

Customer Success Operations

SaaS financial metrics

Salesforce reporting

Gainsight

Power BI

Automation

Attention to detail

Communication

Process improvement

Tools

Salesforce

Power BI

Job description

A leading financial software company in Smyrna, GA is seeking a Mid-Senior Analyst for their Revenue Operations team. This hybrid role involves owning analytics processes that ensure renewal accuracy and actionable customer insights. The ideal candidate will have 2–5+ years of experience in Customer Success Operations or Revenue Operations and a strong understanding of SaaS financial metrics. You will build dashboards and collaborate across teams to elevate decision-making and revenue predictability.