CS Ops Intern — Process Improvement & Analytics

Kimball International; Jasper (IN); On-site; USD 19,000 - 30,000; Part time

Job summary

Kimball International is seeking a motivated Customer Service Operations Intern for a summer internship at our Jasper, IN headquarters. You will work with our Business Process Improvements Manager and Customer Service Operations Specialist to learn how we identify opportunities, analyze data, and document processes that improve efficiency and the customer experience.

This role emphasizes hands-on project work, cross-functional collaboration, and opportunities to translate data into actionable

Qualifications

• Currently enrolled in a college-level program related to Business, Business Analytics, Operations Management, Data Analytics, or related field.
• Strong analytical and problem-solving skills with an interest in understanding how processes work and how they can be improved.
• Experience with data and identifying trends or patterns.
• Working knowledge of Microsoft Excel; experience with data visualization or reporting tools is helpful.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently while also collaborating effectively within a team environment.
• Curiosity and willingness to ask questions, learn new processes, and bring forward new ideas.

Responsibilities

• Assist with process improvement projects by helping identify opportunities to simplify, standardize, or improve Customer Service processes.
• Support the review and documentation of current-state processes and help identify opportunities for future-state improvements.
• Assist with creating and maintaining process documentation, workflows, procedures, and training resources.
• Gather feedback and information from Customer Service team members and other business partners to better understand processes, challenges, and improvement opportunities.
• Support project planning and tracking, including maintaining documentation, action items, and project updates.
• Assist with testing and validating process or system improvements prior to broader implementation.
• Help evaluate completed improvements and document outcomes, lessons learned, and potential next steps.

Skills

Analytical thinking

Excel proficiency

Data analytics

Communication skills

Attention to detail

Education

College student in Business/Analytics

Pursuing degree in related field

Tools

Data visualization tools

Job description

Kimball International is seeking a motivated Customer Service Operations Intern for a summer internship at our Jasper, IN headquarters. You will work with our Business Process Improvements Manager and Customer Service Operations Specialist to learn how we identify opportunities, analyze data, and document processes that improve efficiency and the customer experience.

This role emphasizes hands-on project work, cross-functional collaboration, and opportunities to translate data into actionable