Customer Service Ops Intern: Process Improvement & Analytics

Kimball International; Jasper (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Kimball International in Jasper, IN is seeking a motivated Customer Service Operations Intern for a summer internship. You will work with the Business Process Improvements Manager and Customer Service Operations Specialist to identify opportunities for improvement, analyze operational data, document processes, and support projects that enhance efficiency and customer experience.

The role focuses on business operations, continuous improvement, analytics, and customer experience, offering hands-on

Qualifications

• Currently enrolled in a college-level program related to Business, Business Analytics, Operations Management, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with an interest in understanding how processes work and how they can be improved.
• Experience working with data and identifying trends or patterns.
• Working knowledge of Microsoft Excel; experience with data visualization or reporting tools is helpful.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently while also collaborating effectively within a team environment.
• Curiosity and willingness to ask questions, learn new processes, and bring forward new ideas.

Responsibilities

• Assist with process improvement projects by helping identify opportunities to simplify, standardize, or improve Customer Service processes.
• Support the review and documentation of current-state processes and help identify opportunities for future-state improvements.
• Assist with creating and maintaining process documentation, workflows, procedures, and training resources.
• Gather feedback and information from Customer Service team members and other business partners to better understand processes, challenges, and improvement opportunities.
• Support project planning and tracking, including maintaining documentation, action items, and project updates.
• Assist with testing and validating process or system improvements prior to broader implementation.
• Help evaluate completed improvements and document outcomes, lessons learned, and potential next steps.
• Assist with gathering, organizing, and analyzing Customer Service operational data.
• Help identify trends, patterns, and opportunities within Customer Service metrics and reporting.
• Support the creation and maintenance of reports, dashboards, and other tools used to monitor operational performance.
• Assist with data validation to help ensure reporting is accurate and reliable.
• Help translate data into clear, easy-to-understand insights that can support business decisions and process improvements.

Skills

Analytical skills

Problem solving

Data analytics

Communication

Attention to detail

Teamwork

Education

Business, Business Analytics, Operations Management, Data Analytics

Tools

Microsoft Excel

Job description

Kimball International in Jasper, IN is seeking a motivated Customer Service Operations Intern for a summer internship. You will work with the Business Process Improvements Manager and Customer Service Operations Specialist to identify opportunities for improvement, analyze operational data, document processes, and support projects that enhance efficiency and customer experience.

The role focuses on business operations, continuous improvement, analytics, and customer experience, offering hands-on