Crumbl Cookies Shift Lead - Paramus NJ

Crumbl Cookies - Longbow; Paramus (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free cookies

Flexible scheduling

Recognition awards

Career growth opportunities

Sundays off

Sick time

Job summary

A new dessert business is seeking a leadership team member to head operations at its Paramus location. This role involves managing a team, ensuring exceptional customer service, and maintaining a positive work environment. Candidates should have leadership experience and a passion for the food industry. The position offers competitive compensation and opportunities for career growth with a supportive team culture. Enjoy perks such as free cookies and flexible scheduling.

Qualifications

• Previous leadership or management experience is preferred.
• Food or restaurant experience is a plus.
• Customer service experience is necessary.
• Education: high school diploma or higher.

Responsibilities

• Lead the team with vision and accountability.
• Communicate effectively with team members and management.
• Manage the team to achieve operational goals.
• Provide exceptional guest service and ensure team efficiency.
• Ensure efficient service and accuracy in order fulfillment.

Skills

Leadership

Communication

Management

Interpersonal skills

Teamwork

Efficiency

Teaching / Coaching

Sales

Time Management

Planning / Prioritization

Planning/Prioritization

Guest service

Education

High school diploma or higher

Tools

POS systems

Crumbl tech tools

Job description

Job Description

We are prepping to open a brand new location in Bergen Town Center Mall, and currently building our leadership team. Ideally, we'd like to hire someone that can do their leadership training at one of our currently open Crumbl locations prior to the Grand Opening at Paramus.

Who are we looking for?

If you are someone who enjoys leading the best team(s) in the industry, baking, working with your hands, managing and has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh… and did we tell you these cookies are the best in the world!!!

• Crumbl Cookies is a new company that is disrupting the way people experience and enjoy cookies. We are proudly going to build a reputation consisting of incredible tasting and consistently delicious cookies that are the best in the world, through our fun "Crumbl" culture, creating raving fan experiences every day, and providing a clean, safe, and welcoming environment. This reputation is only possible with an individual who is passionate and dedicated to offering world class cookies and raving fan experiences, believing in the impossible, serving their team and guests, and having a strong desire to grow and learn.

Essential Role Functions

• LEADERSHIP: Leads the team through character, building guest as well as team relationships, and action as well as vision. Holds oneself accountable, acts with integrity at all times.
• COMMUNICATION: Exceptional communication skills, with all team members as well as management staff, vendors, corporate office, as well as all others that we come into contact with.
• MANAGEMENT: Ability to manage the team and systems in order to achieve the vision, mission, and values pertaining to CRUMBL.
• INTERPERSONAL SKILLS: Ability to relate, listen, as well as to solve the needs of both our team members as well as our guests.
• TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support, management as well as team members.
• EFFICIENCY: Has a mindset and work‑ethic that is focused on providing exceptional guest service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for our team members as well as our guests.
• TEACHING / COACHING: Ability to patiently support team members to be the best there is in their roles.
• SALES: Desires to grow the business, with new guests as well as business, thru catering as well as in store interactions.
• TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used.
• TIME MANAGEMENT: Ability to prioritize time as well as where to dedicate their time throughout their shift.
• PLANNING / PRIORITIZATION: Ability to prepare ahead of time to meet the demands of the position, as well as to choose the most important tasks as well as duties on a daily basis.
• RAVING FAN SERVICE: Instinctively serves our guests with a smile and genuine intentions to provide them with an amazing experience. Always acts in a way that represents the "Crumbl Culture".

Role Qualifications

• WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks.
• EXPERIENCE: Leadership or management experience, food or restaurant experience, customer service experience.
• CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
• EDUCATION: High school or higher.
• COMMITMENT TO THE GUEST & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence.

The Golden Rule & Potential

• We treat all people well, with a positive and caring servant's attitude.
• We believe in coaching everyone to their full potential.

Character, Values & Excellence

• We have high integrity and character, which builds an unbreakable level of trust.
• We are excellence driven, paying attention to every detail.
• We have grit and are bold and decisive in our actions.

Living Life, Inspiring, & Having Fun

• We enjoy life, give people hope, and have fun.

Benefits

• Free cookies
• Regular performance collaboration and career growth opportunities
• Flexible scheduling
• Recognition awards
• Sundays off
• Sick time

Future Leadership Opportunities

• We plan to develop and promote from within for future roles that will be needed as we grow.
• We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country.
• Competitive compensation packages for all positions.

"Do what you do so well that they want to see it again and bring their friends." - Walt Disney