Cruise Ship Excursions Operations Lead

Island Time Watersports Caribbean Llc; Charlotte Amalie (United States Virgin Islands); On-site; USD 50,000 - 90,000; Full time

Job summary

Island Time Watersports Caribbean Llc in the U.S. Virgin Islands is seeking a Cruise Ship Excursion Manager to lead daily operations for dockside and on-ship excursions, coordinating catamarans and ferry services for multiple cruise lines.

You will oversee a revenue center, liaise with shipboard teams, manage run-of-show plans, vendor relationships, safety compliance, and guest satisfaction, with an emphasis on timely, accurate guest service and operational efficiency.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in customer service, hospitality, marine operations, or transportation logistics.
• Strong written and oral communication skills.

Responsibilities

• Lead daily cruise ship excursion operations and guest services.
• Coordinate with shipboard teams, captains, and vendors for tours and schedules.
• Oversee safety compliance, guest satisfaction, and incident reporting.

Skills

Strong communication

CPR/First Aid/AED

G-Suite & MS Office

Operations coordination

Education

High school diploma or equivalent

Tools

G-Suite

Microsoft Office

Job description

Island Time Watersports Caribbean Llc in the U.S. Virgin Islands is seeking a Cruise Ship Excursion Manager to lead daily operations for dockside and on-ship excursions, coordinating catamarans and ferry services for multiple cruise lines.

You will oversee a revenue center, liaise with shipboard teams, manage run-of-show plans, vendor relationships, safety compliance, and guest satisfaction, with an emphasis on timely, accurate guest service and operational efficiency.