Onboard Excursion Guide & Guest Experience Lead

Island Time Watersports Caribbean Llc; Charlotte Amalie (United States Virgin Islands); On-site; USD 32,000 - 42,000; Full time

Job summary

Island Time Watersports Caribbean Llc is seeking an enthusiastic Cruise Ship Excursion Guide to greet and guide guests from cruise ship piers to catamaran and ferry tours, ensuring safe, on-time experiences. You will coordinate with Shorex and vessel crews to manage counts and guest flow, while handling basic payments and vendor reconciliation.

The role requires a high school diploma, 1+ year in customer service or marine-focused operations, and the ability to work holidays, nights, and weekends

Qualifications

• 1+ years of experience in customer service, hospitality, marine operations, or transportation logistics.

Responsibilities

• Greet guests on the dock and guide them to tour vessels.
• Assist in coordinating ticketing and counts with crew and vendors.
• Ensure guest safety and adherence to tour schedules.
• Communicate with captains and shore staff to reconcile counts and billing.

Skills

Customer service

Hospitality

Marine operations

Transportation logistics

Education

High School diploma

Job description

Island Time Watersports Caribbean Llc is seeking an enthusiastic Cruise Ship Excursion Guide to greet and guide guests from cruise ship piers to catamaran and ferry tours, ensuring safe, on-time experiences. You will coordinate with Shorex and vessel crews to manage counts and guest flow, while handling basic payments and vendor reconciliation.

The role requires a high school diploma, 1+ year in customer service or marine-focused operations, and the ability to work holidays, nights, and weekends