Coordinator, Cruise Product Operations (Paisly)

JetBlue; Town of Florida, Northern (NY, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

JetBlue is seeking a Coordinator, Cruise Product Operations to ensure accurate, optimized vacation bundles and a seamless booking experience. You will build Flights + Cruise bundles, manage CMS, and collaborate with Marketing and Customer Care to align content and support complex itinerary changes.

The role requires strong attention to detail, excellent communication, and the ability to work across teams in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or related experience.
• 1 year in Hospitality, Business, Technology or related field.
• Proficient in Microsoft Office and Google Workspace.
• Strong attention to detail.
• Excellent organizational, time management and multitasking abilities.
• Effective written and verbal communication across teams.
• Strong problem-solving skills in fast-paced environments.
• Ability to adapt to changing priorities.
• Occasional overnight travel (10%).
• Must pass a 10-year background check.
• Authorized to work in the US; visa sponsorship not available.

Responsibilities

• Build and maintain manual Flights + Cruise vacation bundles for net-rate cruise partners.
• Audit system errors and support troubleshooting to identify root causes.
• Improve inventory availability by monitoring cluster status and repackaging items.
• Assist Customer Care with manual itinerary changes.
• Support delivery of special projects and adapt to changing business needs.
• Manage Cruise CMS by updating cruise pods and rate accuracy.
• Monitor inventory and flag discrepancies to the team.
• Collaborate with Marketing to align promotional content with live product.
• Maintain Interline Rates Sheet and related SharePoint tasks and assets.
• Other duties as assigned.

Skills

MS Office suite

Google Workspace

Attention to detail

Organizational skills

Communication skills

Multitasking

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

SharePoint

CMS / Content Management

GDS / PMS knowledge

Job description

Location:

Dania Beach, FL, US, 33004

Position Summary:

The Coordinator, Cruise Product Operations is responsible for ensuring a seamless, accurate and optimized vacation booking experience within the booking ecosystem. This role blends hands-on inventory management with digital content curation, focusing on manually building complex Flight+Cruise vacation bundles, auditing system errors and maximizing product availability. The ideal candidate will act as a vital cross-functional bridge, collaborating with Marketing to align promotional content, supporting Customer Care with intricate itinerary changes, and maintaining the backend data systems that keep our website accurate and competitive.

Build and maintain manual Flights + Cruise vacation bundles for net-rate cruise partners, ensuring high levels of accuracy and adherence to company quality standards.

Conduct daily reviews of system error reports and actively support troubleshooting efforts to identify and resolve root causes.

Optimize inventory availability by continuously monitoring cluster status and proactively re-packaging unpackaged items to meet demand requirements.

Assist the Customer Care team (call center) with executing manual itinerary changes.

Support the successful delivery of special projects by proactively adapting to changing business needs and fulfilling additional responsibilities as requested.

Manage the Cruise Content Management System (CMS) by updating cruise pods and maintaining rate accuracy on the website.

Actively monitor inventory availability and proactively flag any discrepancies or issues to the broader team.

Collaborate with the Marketing team to update pages and ensure all promotional content is aligned with live product.

Maintain the Interline Rates Sheet and ensure all SharePoint tasks, Outlook logs and image assets are up to date.

Other duties as assigned.

Minimum Experience and Qualifications:

High School Diploma or General Education Development (GED) required.

One (1) year of customer service or related experience.

One (1) year of Hospitality, Business, Technology or related field.

Proficient in Microsoft Office products including Outlook, Word, Excel, SharePoint, and PowerPoint, as well as Google Workspace tools such as Gmail, Docs, Sheets, Slides, and Drive.

Strong attention to detail.

Excellent organizational, time management and multitasking abilities.

Effective written and verbal communication skills with the ability to interact professionally across teams and stakeholders.

Strong problem-solving skills and ability to troubleshoot effectively in a fast-paced environment.

Demonstrated ability to work independently while maintaining a collaborative and positive attitude in a high-pressure team setting.

Ability to adapt to changing priorities and maintain flexibility.

Availablefor occasional overnight travel (10%)

Must be able to pass a ten (10) year background check.

Must be legally eligible to work in the country in which the position is located.

Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

Associate’s or Bachelor’s degree in Hospitality, Business, Technology, or a related field.

Previous experience with room inventory allocation and management.

Strong customer service skills with the ability to build effective relationships across stakeholders.

Experience in the travel, hospitality, or airline industry, particularly with hotel distribution, reservations, or connectivity systems.

Familiarity with Global Distribution Systems (GDS), Channel Managers, Property Management Systems (PMS), or other third-party connectivity platforms.

Prior experience in contract loading, rate management, or promotions set up in a hospitality or travel environment.

Knowledge of JetBlue systems, policies, or processes.

Working knowledge of APIs, system integrations, or technical troubleshooting for connectivity solutions.

Demonstrated ability to analyze data, generate reports and identify trends for process improvement.

Effective time management skills with the ability to handle shifting priorities in a fast-paced environment.

Prior experience collaborating cross-functionally with commercial, product, or technology teams.

Regular attendance and punctuality.

Potential need to work flexible hours and be available to respond on short-notice.

Able to maintain a professional appearance.

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment.

Traditional office environment.

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami