Manager Aircraft Interiors

Jetblue Airways; Seattle (WA); On-site; USD 81,000 - 136,200; Full time

Job summary

JetBlue Airways in Seattle seeks a Manager of Product Development for Aircraft Interiors to lead cross-functional programs from concept to delivery. You will coordinate OEMs, interior partners and internal stakeholders to move projects on schedule while balancing commercial objectives with customer needs onboard.

The role also involves mentoring crew development, collaborating on revenue-generating initiatives, and guiding RFPs and training for new interiors products across the fleet.

Qualifications

• Bachelor’s Degree in Business or equivalent with four years of relevant experience.
• Five years of airline or travel industry experience.
• Proficient with Microsoft Office Suite.
• Ability to manage cross-functional teams and partner relationships.
• Willingness to travel overnight up to 15%.

Responsibilities

• Represent the Product team on cross‑functional linefit and retrofit programs with OEMs and interior partners and internal stakeholders.
• Partner with Product Design to ensure adherence to creative guidelines for trim, finish, lighting, carpeting, and touchpoints.
• Lead internal executive reviews, steering committees, and high-visibility meetings to align on complex projects and gather feedback.
• Represent JetBlue at milestone meetings to sign off design requirements and accept delivery of interiors products.
• Lead the introduction of the A321XLR, coordinating training, change management, and process development.
• Develop new revenue-generating ancillary products and collaborate with Revenue Analysis on ancillary streams.
• Collaborate with Brand, IT, and Analyst Product Technology to embed product attributes in digital merchandising platforms.
• Structure and launch RFPs, issue POs, and ensure business continuity for interiors products if needed.
• Provide day-to-day support for partners including OEMs and seat manufacturers; assist in product assessments.
• Work with Inflight and Corporate Communications to gather frontline feedback and implement long-term solutions.
• Support market research initiatives including benchmarking, concept research, and product testing.
• Align with other Product Development teams to ensure seamless development.
• Contribute to crew development to support engagement and growth.

Skills

Microsoft Office

Cross-functional teamwork

Presentation skills

Business partner management

Travel readiness

US work authorization

Airline/travel industry experience

Education

Bachelor’s Degree in Business

High School Diploma/GED with 4 years experience

Job description

Manager Product Development, Aircraft Interiors

The Manager Product Development, Aircraft Interiors reports to the General Manager (GM) Onboard Product and will be responsible for supporting the Aircraft Interiors team as we continue to support and grow JetBlue’s fleet of aircraft and diversify our product offering. This role will work with a variety of teams internally to keep projects moving and on track, while also facilitating day-to-day relationships with a growing ensemble of external Business Partners that support our team on a regular basis. The ideal candidate will be able to balance commercial objectives with finding creative solutions to meeting Customer needs onboard the aircraft.

Essential Responsibilities

• Represent the Product team on all cross‑functional linefit and retrofit programs, while working effectively with Original Equipment Manufacturers (OEMs), Interior Component Business Partners, and relevant Product Design agencies while also liaising with the appropriate internal stakeholder groups.
• Partner with Product Design to ensure adherence to all creative guidelines for trim & finish, lighting, carpets, sidewalls, and any other Customer‑facing touchpoints.
• Lead internal executive reviews, steering committee meetings, all‑hands sessions and other high‑visibility meetings to ensure alignment on complex projects and gather feedback as needed.
• Represent JetBlue at critical milestone meetings where we will sign‑off on design requirements and formally accept delivery of products such as seats, cabin monuments, and other interior items.
• Lead the introduction of our A321XLR aircraft, ensuring everything is delivered to spec and liaising with necessary workgroups for relevant training, change management, and process development.
• Develop new revenue‑generating ancillary products and partner with Revenue Analysis on the management of ancillary streams driven by initiatives such as Mint and Even More Space.
• Partner with Brand, IT, and Analyst Product Technology on incorporating product attributes into our digital merchandising platforms to support ongoing revenue growth opportunities.
• Collaborate with Strategic Sourcing, Accounts Payable, TechOps procurement, etc. to effectively structure and launch Request for Proposals (RFPs), issue Purchase Orders (POs) and ensure business continuity for interiors products as needed (seats, carpeting, laminates, cabin furniture, cushions, textiles, etc.).
• Provide day‑to‑day support for many Business Partners, including OEMs, seat manufacturers, consultancies; includes potential Business Partners during product assessment phases.
• Work closely with Inflight and Corporate Communications to gather and organize frontline feedback, diagnose product improvement opportunities, and assist in implementing long‑term solutions.
• Support market research initiatives including competitive benchmarking, concept research, and product testing to inform decision making and development prioritization.
• Help establish and maintain close collaboration with other Product Development teams (Onboard Experience, Inflight Entertainment and Connectivity) to ensure seamless development and alignment.
• Take a significant role in the development of Crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor’s Degree in Business; OR a demonstrated capability to perform job responsibilities with a High School Diploma/GED and four (4) years of previous relevant work experience.
• Five (5) years of previous airline or travel industry experience.
• Proficient with Microsoft Office Suite.
• Basic knowledge of key airline / JetBlue stakeholders, both internal and external.
• Experience working on large‑scale cross‑functional teams.
• Demonstration of ability to manage Business Partner relationships.
• Comfort and confidence in presenting to internal and external audiences.
• Available for occasional overnight travel (15%).
• In possession of valid travel documents with the ability to travel in and out of the United States.
• Must pass a pre‑employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

• Analytical thinking, problem solving, organizational effectiveness, interpersonal communication, project management, strategic and creative thinking.
• Highly‑developed skills in Microsoft PowerPoint and Excel.
• Ability to interact daily with people at different levels within the organization and among Business Partners, including developing and maintaining ongoing relationships.
• Highly motivated and capable of managing multiple tasks simultaneously; performing work that results in concrete outcomes.

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short‑notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards.
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR)).
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities.

Equipment

Computer and other office equipment.

Work Environment

Traditional office environment.

Physical Effort

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short‑term and long‑term disability coverage, basic life insurance, free space available travel on JetBlue, and more.