Cruise & Excursions Director | Liveaboard Guest Experience

American Cruise Lines; New London (CT); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Travel, room and board provided

Uniforms and training

Job summary

American Cruise Lines is seeking a Cruise & Excursions Director for the 2026 season to lead guest experiences both aboard and ashore. This role requires engaging guests with entertainment, excursions, and presentations while managing shore operations and vendor communications.

The position offers long hours on board, a dynamic work environment, and opportunities to showcase production and presentation skills. Reports to the Hotel General Manager and supports brand loyalty on premium itineraries.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills.
• Strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Create the Ship to Shore.
• Effectively communicate to guests via the shipboard daily program, stage, public address system and one-on-one interaction and socialization.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Confirm and adjust all shore excursions, explorations, adventures and transfers.
• Greet guests as they depart for and return from shore excursions.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely service.
• Accommodate guest requests, including personalized arrangements.

Skills

Public speaking

Guest engagement

Team collaboration

Microsoft Office

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office

Job description

American Cruise Lines is seeking a Cruise & Excursions Director for the 2026 season to lead guest experiences both aboard and ashore. This role requires engaging guests with entertainment, excursions, and presentations while managing shore operations and vendor communications.

The position offers long hours on board, a dynamic work environment, and opportunities to showcase production and presentation skills. Reports to the Hotel General Manager and supports brand loyalty on premium itineraries.